I appreciate you taking the time to write a review of your experience with us. The manner in which you were greeted upon check-in was unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have gone over your comments with the entire staff to ensure your experience is not repeated. We... More

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. Given the nature of our business, oftentimes our guests are not certain of... More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We specialize in providing guests with the amenities and service they require for... More

"Thank you so very much for your glowing review of Extended Stay Deluxe Atlanta - Alpharetta - Northpoint. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay... More

"I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay Deluxe Atlanta - Alpharetta - Northpoint. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that... More

"Thank you so very much for your glowing review of Extended Stay Deluxe Atlanta - Alpharetta - Northpoint. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay... More

It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this... More

I recently received a copy of your review of the Extended Stay Deluxe Atlanta - Alpharetta - Northpoint. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve... More