We had an early Flight from Guatemala City, stayed here the night before the flight. There was a loud party that lasted until 2 a.m., making it impossible to get any rest prior to our flight. Also we told the registration clerk we needed a shuttle to the airport in the morning and the time. She failed to mention that... more

I am typing this review from the hotel itself. I just arrived today, few hours ago. A customer who has a corporate account suggested this hotel and booked it for me. Lobby and restaurant are charming but un-impressive looking. Check-In was reasonably fast. Front desk personnel were polite. I needed a small toothpaste and they sent it to my room... more

This had to of been one of my worst experiences...the night after we arrived they held a wedding until 4.30am...the music was so loud the room was shaking to the beat and I was one of many unhappy customers. But what really upset all of us was the lack of care and concern for any of the guests. The night... more

The Princess is very convenient to Guatemala City airport. We flew in from Roatan (via La Ceiba, San Pedro Sula and San Salvador) arriving tired and hungry. The hotel shuttle took a while, as we waited for another person who didn't show up. On arrival, we found a first rate hotel with an excellent restaurant. It is an older hotel,... more

I just came back from a business trip to Guatemala and stayed at Princess for 4 nights. Nice hotel with a comfortable ambience. Rooms are great with cable tv, air conditioning and safe box. Internet connection worked well. The staff is ultra friendly, they make you feel right at home. I would reccommend to anyone who wants to stay close... more

I stayed at this hotel (left after 1 night) because the service was awful. Whenever anything was needed who ever was in charge was never there. When I first arrived they then informed me that they had a free airport shuttle but didn't inform me of that prior to so I could use it on arrival. (I paid for a... more

I spent 5 days at the Hotel Princessa Reforma and highly recommend it. As a small hotel, its staff is personable, welcoming and made me feel like one of the family. It had all of the creature comforts, in an attractive old world style, with a terrific staff. The restaurant serves great food and the breakfast is extensive with made... more

This hotel has a good location, near the airport and important business centers in town. Nice rooms and fine amenities. I was able to stay connected with my office via Hi-speed Internet. I will come back in May. more

El Princess es un hotel que puede considerarse pequeño, me hospede en este hotel durante una semana. Entrando a la... more