great value... but do not leave any money in your room not even for 10 m. like I did.. yes the money was gone. and the maid was in the room at 10 a,m,???? not so great value if you going to get rob......... more

The hotel was well located and otherwise very basic. I would have no complaints other than I was located in one of the rooms BEHIND the reception area! My room number was 104. Do not accept this room! It was like being in an echo chamber. You heard all the music on the street...and guests returning after 2 am chatting... more

Stayed there only for one night - had an early flight to Flores the next morning. Everything was just perfect starting from the check in moment. Rooms are huge and quite spacious with large, nice bathroom. The breakfast was wonderfull, so was the staff. Nearby there is a really nice restaurant (don't remember the name). When you walk outside the... more

I'm back again - and the room this time just as nice as the first time. The staff are all very helpful and responsive. The comment from another traveller about the front desk staff may be accurate from their experience - but let's face it - doesn't every have an off day? All over the hotel is VERY clean, the... more

I stayed one night at the Hotel Sofella as part of a group tour while in Guatemala. While the room was comfortable, there was no heat and there was an unusual cold wave blowing across Central America. I was able to run the hair dryer for an hour and get the sleeping room warmed up. There was an elevator but... more

Ok so the hotel itself was really quite nice. The staff was great. . .very helpful and went out of their way for us arranging taxis, etc. Room was nice too. Only stayed in Guatemala City for about 14 hours before an early flight the next morning so didn't have very much time at the hotel. From what I saw,... more

There is nothing to dislike about this hotel. It was a home until eight years ago when the owners decided to turn it into a hotel. It has beautiful wood floors and wood paneling in the lobby and hallways. The staff are courteous and accommodating and always willing to help the guests. Free internet service is available. It is located... more

as others say best "best western" i have seen. super clean, quiet, great location ,safe area, wake up call came just as asked, alarm clock doesnt work well dont trust it, shower pressure was a dream come true, restaurants directly across the street(applebees) and too many choices within 2 blocks.half a block is a mcdonalds with a great oreo mcflurry... more

My daughter and i stayed an overnite, because we were there to see the her doctor, and she had stayed there before with my ex-husband and step-son, well we had a whole day to wait before our bus return to Belize, so we asked ifnwe can leave our luggage so that the hotel taxi takes us to the mall and... more