When we arrived the elevator was broken; when we went out for church at noon the elevator was broken. My eighty year old mother-in-law was made to wait at the desk for 15 min. to inquire as to whether or not her purse had been turned in while the desk clerk checked hotel guests out. What would it have taken... more

I stayed here while on business in Huntley, IL. The location on Randall Road is fine but it's a good clip from I-90. The hotel itself in very nice. New, good rooms, good breakfast, free internet. Everything you'd expect. The problem is there are so many hotels out there now that all offer free internet, clean rooms, free breakfact, etc... more

We travel frequently and usually find Holiday Inn Express to be a good value for the money (pool and decent free breakfast). That is not the case with the Algonquin property. Staff was friendly and place was clean. However - here are a few things we found lacking: 1) Pool area: no one had cleaned pool area for some time... more

We stayed at the HI Express in Algonquin for one night to attend a family party in Crystal Lake (about 3 miles away). We had two rooms, both kings. The place was fully booked due to a rib festival and a softball tournament nearby. Anyway, the rooms were clean and the beds comfortable. We had no problems other than there... more

We booked this hotel using hotwire and got a great rate of only $48 per night. The hotels location was perfect for us. The breakfast in the morning was good. The coffee was actually great. The pool and hot tub was fun for the kids. Our room was very clean but did smell of smoke as stated in an earlier... more

I was looking for a hotel outside Chicago because of price constraints and found a "diamond in the rufft"! I was spending the week with an old friend, and found this the best hotel for the money. The whole staff at this hotel to be very informative of the whole Algonquin and Chicago area and went out of their way... more

If your a smoker then this place is for you!!!!! If your a non-smoker you smell the ash tray on every floor you go to, The smell will migrate to every room in the hotel. I complained but the best they could do was a fan and some smelly spray. Even as you go out side they smoke at the... more

The Internet did not work from our room either of the two days we stayed here.The front desk responded to our inquiries with, "Well the Internet doesn't seem to work in some of our rooms; sorry for the inconvenience." When we also complained about a dog staying in the room above us - we heard the dog running across the... more