I will be short - we have three girls aged 5, 4 and 12 months old. also took my parents aged 64, 72. We stayed in 2 Junior Suite room. My baby 12 months old vomited 2 mins after eaten the mashed potato from pool bar/ restaurant at the hotel. (suspect they used rotten milk/ left mashed potato outside for... More

We escaped the medina and a riad for a little peace and quiet at the Sofitel. Nice grounds, great bar tender, and good bar food. Breakfast was quite good the next AM. BUsy loud buffet but once you sit down in you space to eat, the nose fades. The hotel was very busy with a Grand Prix race occupying most... More

The Hotel is a lovely building but it has problems . Our room faced the city and we were woken every night with terrible street noise and also at 4 am a blast of wailing from the Mosque. On the first day we were given a small free juice by the pool. Many of the small glasses were still by... More

I recently stayed at the Sofitel in Marrakech to escape the long winter in London having previously stayed at the property for a conference. Overall the stay was enjoyable and relaxing however the service levels are a bit schizophrenic with staff often more concerned about earning a tip than providing excellent customer service. The one exception to this was the... More

Positives: Location is good, just outside city walls and room had balcony overlooking main mosque. Rooms are spacious and have Moroccan touches. Appreciated welcoming Moroccan pastries and strawberries provided. Service was friendly. Breakfast is good with Moroccan and european food. Pools are nice with attentive towel service. Negatives: Street outside hotel is NOISY with conversations and cars on Saturday night... More

The hotel is OK - no more no less - given a 5* rating. Service were in general slow and poor. Slow check-in: The receptionist asked for our passports, left us for 10-15 minutes (no welcome-drink provided), came back then asked us to fill in forms (including name, passport number etc - nothing filled in beforehand). Then gave us the... More

our stay was very pleasant - right from check in the staff was excellent and courteous. we were traveling with family and had requested two connecting rooms - they were not available so they upgraded us to a suite. very well appointed - like a small apartment overlooking the pool. only drawback was that we lost one bathroom and the... More

We stayed at the Sofitel Imperial palace in the room 401 (highly recommended for family vacations), the hotel is luxurious throughout in a fantastic location, the bedroom is magnificently spacious and well decorated in the artisanal style. Good food in hotel restaurants. Everything was excellent, especially the quality of graciousness and generous service provided by Said (our butler) and his... More

Perfect location! Our room (429) had a perfect view of the pool and the Atlas mountain. The bed was very comfortable. The heated pool was great considering the cool temperature we experienced during our stay in Marrakech. Kudos to the staff - from the Reception to the Concierge recommending some good restaurants, the folks at the Restaurant (Jardin des Senteurs... More