We wanted something a bit different to the normal chain hotels - we weren't disappointed. We did wonder where the taxi was taking us when we were picked up from the airport, as this hotel is outside of Marrakech in what seems like the middle of nowhere. It is a good 15-minute ride in the the centre of the city....
More
We went to Marrakech in Sept 2011 for 5 Days in rather a large family group, hence the location was not to worrying for us as we would have had to get two taxis to get about hence we just hired a driver with a mini van from the hotel everyday for our trip at a very reasonable price to...
More
We found the hotel and the staff charming. Bearing in mind we had come on a very cheap short break, and "out of season", we were pleasantly surprised to find that most of the previous comments on this site had either been dealt with or were a little unfair! The hotel is a way out of the centre of Marrakech,...
More
Dear Guest,
Thank you for sharing your comments with regards to your stay at our resort. We are pleased to hear that you had a good experience. It is comments like these that help us continue to provide the highest level of service or improve in other aspects, but also gives other reviewers an unbiased perspective. Thank you for choosing...
More
We booked a short romantic break that was offered at a sensible price.
After reading the reviews we were a little apprehensive but as experienced travellers we always try to keep an open mind.
Unfortunately things were not good, when we arrived the room was not ready, although there were only 10 people staying at the hotel. We were offered...
More
Dear Guest,
Thank you for taking the time to share your comments with regards to your stay at our resort. Although I have to disagree on the points that make with regards to your stay, please be advised that we go out of our way to provide the highest level of service and that your comments do help us determine...
More
We went on a big family holiday ...7 adults and a 3month baby! Our first impression was that the hotel was beautiful,we were upgraded to the 4 bedroom royal villa which was a lovely gesture...as soon as we walked towards the royal villa....we were surprised to see topless sunbathers,not impressed! very embarrassed,as a muslim family in a muslim country we...
More
Dear Guest,
I would like to thank you for taking the time to write this review and share your comments with regards to your stay. We are very glad to hear that you were pleased with the Royal Villa that you stayed. We do regret that you were not pleased with the fact that there wasn't a kettle in the...
More
Below is my honest account which I wrote whilst still at the hotel, luckily one day a nice man walking by asked if everything was ok, I found out he was the owner Adam Fassil, so I arranged to have a meeting with him to discuss all the problem areas and things that needed improvement, he listened and made notes...
More
Dear Guest,
Thank you for sharing you comments with us and providing us with your experience while staying at Terre Resort. Let me just tell you that we constantly work hard to provide the highest level of service and that sharing you comments we are able to determine the areas of improvement and make the necessary changes. Thank you for...
More
We booked this place late having found it on a search website.
The hotel is an oasis in the desert approximately 15 minutes from the wonderful madness of Marrakech.
The staff are wonderful - friendly, welcoming and always willing to help - you really can't knock this place for service.
While we were there the main pool was being refurbished...
More
Dear Guest,
We are pleased to hear about your experience while staying at our resort and hope that other travelers also keep your point of view in mind. We are very glad to find out from your comments that you enjoyed your stay as well as the facilities and offering. Thank you for choosing Terre and we hope to see...
More
This hotel looks very lavish and fine, but the service is very poor. More money is spent on maintaining the exterior, than making people feel welcome and comfortable.
The bed blankets stank, the food was overpriced, there was no tea making facility or iron in the room, the shampoo and body wash was not replaced in the bath / shower....
More
Dear Guest,
Thank you for sharing your comments with regards to your stay at our resort. I want to start off by letting you know that we appreciate the feedback provided,but do have to disagree on a few points: All our rooms are cleaned daily and inspected, we follow the highest cleaning standards and we test that all the items...
More
Let me start with this , I was really impressed when we arrived at nearly 0100hrs and there were still 6 very helpful GO's waiting to greet us and provide us with refreshments. All of the staff were very helpful throughout our stay were very helpful and always very pleasant with friendly hello's whenever they passed by us .
In...
More
Dear Guest,
Thank you for taking the time to share your comments with regards to your experience while staying at Terre. Our staff works very hard to go out of their way to provide the highest service. We are pleased to hear that you enjoyed your stay. Thank you for choosing Terre and we hope to see you soon!
More
My husband and I have just returned from a great holiday in Marrakech , we stayed at the Terre Resort and Spa.
We arrived ridiculously early - thanks to Easyjet's flight times, but our room was ready and we were offered breakfast, which we gladly had - a very nice balance of yogurt, pancakes and French bread with jams butter...
More
Dear Guest,
Thank you for taking the time to share you wonderful experience while staying at our resort. It is reviews like this that make us very happy to continue to achieve the highest standards towards our guests. We are continuously finding ways to improve as we know that we can provide more to our guests always! Thank you for...
More
700 Reviews
525 Reviews
186 Reviews
