This is one of two 5 star hotels in Lusaka. Friends who stayed at the other unanimously agreed this one was better. My own stay which was only one night was excellent. Beds were very comfortable; service was very responsive; amenities excellent including shops attached to hotel. Beautiful pool area where we had afternoon cocktails and late night drinks and... more

I guess I have spent around 15 nights at Intercontinental this year. It is not my preference to stay at a hotel. I would rather have a flat somewhere, cook my own food and relax without being one whatever hundred guests a hotel can host. Wouldn't we all... But when it comes to providing the basics and then some -... more

I first reviewed the Intercontinental here in Lusaka nearly two years ago, when the place was in dire need of some care and attention, and there were the beginnings of renovation work going on. It's the first time I've come back to a hotel and felt the effort which has been taken to polish up the place warrants another review... more

At these prices you expect service and a room with amenaties. Checked in at 3PM (booked in Advance), they took the credit card swipe before admiting they had no room available yet! Kept me hanging around for over 5 hours in a "temporary room" with no TV or tea/coffee making facilities and no hotel information, such as room service menu... more

The motto for this hotel should be "Delivering third-world standards at London prices". It has been recently refurbished and looks nice, but our experience was not good. The reception staff (there were never enough of them) took no interest in us. The restaurant called the "Olive" is completely absurd. It has a pretentious menu with a Fawlty Towers level of... more

The hotel is in a good location, twenty minutes from the airport, five mins by taxi to the shops. Hotel satff are very friendly, but the biggest annoyance of all the guests staying there was definately the slow service, expect up to 15mins to get a regular coffee from the bar!!! The food was lacking in choice and the evening... more

Dated and expensive. Rooms are very 1980's in decor and the bathrooms are very small. Not very comfortable. Public areas are much better. The food and drink at the hotel is pretty good. The bar serves a mean glass of draught Mosi lager with complementary nuts and crisps. The restaurant and grill overlooking the pool is nice. One big plus... more

This hotel is really getting old, the rooms are all so worn. I've stayed at a few IC in my life and have enjoyed my stays but this one goes below any expectations. Being a Platinum member of the Priority Club, I was automatically upgraded to an executive room, wonderful! except I realized the difference between a standard room and... more

I just stayed 5 days. I found the hotel very pleasant, the staff very cordial and efficient. My room which was in the newer wing was very well appointed, the cleaning lady super nice. Also the staff in the Business Center (Beatrice) was really nice and very helpful. The food at the grill was good and so were the breakfasts.... more