Be on Guard at this Hotel. The Hotel is Fantastic and Staff in general the same. But ... we had all our personal possessions scrutinised for valuables and £350.00 English cash stolen by the Room Cleaner whilst we were on a 2 day excursion to Kanchanaburi. The Manager asked us to wait before calling the Police and that we now... More

Had a confirmed booking via AGODA. Showed up at the hotel and was told they were sold out rudely by the staff. They waked away and said to call customer service. The staff is ignorant and rude. No customer service skills. If the management of the hotel cares here is the staff that was working when we checked in. N... More

Rooms - Clean and comfortable but very tired and in need of refurbishment. Location - Good location for families but is some distance away from the more extreme parts of Pattaya. Facilities - Broken taps, doors, showers etc were the norm in common areas. Gym and Sauna area very unhygenic. Service - Ok service but far from great. Staff are... More

I booked here since it is close to the Pattaya Exhibition and Convention Center (PEACH) where the annual convention I had to attend is held. Little did I know that Royal PEACH is quite far from Mountain Beach and one has to ride a cab or a "tuktuk" (a local public passenger vehicle) in order for me to get there... More

I stayed in this hotel twice - 2008 and 2011. Nothing was changed. Rooms are clean and cosy. But smell of wetness in all the rooms. Thanks to chambermaids. Anyway they tried to do the best. Such slow reception I have not seen in any hotel. They dont speak English. I ordered wake-up calls. . They didnt wake me up... More

clean rooms and bedding, gym rubbish with sauna looking broken for years. Pool toilets and showers disgusting with no soap or towels and doors rotting away in ladies toilet area. Sunbeds filthy therefore would not return unless these complaints are rectified

Location is really excellent, Room conditions and services were really extraordinary, Food mouthwatering. Amenties and the receptions are too good.. we really had superb time at Mountain Beach.

Upon entering Pattaya we drove around for quite some time trying to find the hotel only to realize that it was a ways away from the city center. When we finally arrived at Mountain Beach Hotel we were greeted with the information that they had canceled our booking the previous day without telling us. The manager on duty was helpful... More