We spent a night in the Novotel whilst we waited for our cruise. It was beautiful. Not a great deal of food options late at night, forcing us to eat in the hotel restaurant but it was great in any case. The rooms were big and warm and beautiful. The bed was super comfortable and the hot water was constant... More

not very clean, not very well managed, and a piece glass was found from the dinner buffet. When the restaurant manager was alerted to the piece of glass of our plate, she did nothing to remove the "contanimated" cauldron where it had come from. More

I cannot imagine anybody being disappointed by this. It ticks all the boxes - we had great service on our one night stay (cannot think of a reason to stay two nights - the bay really is the only attraction), a good room which was very comfortable and quiet. Worth mentioning that this place served the best coffee we had... More

Very disappointing, particularly compared to Hotel l'Opera in Hanoi, also an Accor Hotel where I just stayed. It seems that each room is joined to its neighbor by a door. The door is practically useless, as we can hear every noise from the other room - conversations, phone rings, hair dryer, etc. There wasn't hot water the first evening we... More

My boyfriend and i stayed at hotel from 17/01/2012 to 20/12/2012. Let me list down the PROs first. The hotel was clean, convenient location BUT was disappointed with the services provided especially by the front desk staffs. Unlike any other hotels i've been to, the staffs are knowledgable, friendly and welcoming. The staffs were lack of knowledge of eateries, tours.... More

I booked via the accor website and i managed to get the best deal for 2 nights. The price that I have paid for (including breakfast for 2 adult and my 2 children), is not only worth it, it is more than what I have hoped for. We stayed in a king size bedroom, with balcony and is overlooking the... More

Had reservation as I have stayed at Novotel's across Europe and been unimpressed. However how wrong I was !! Great Room / Excellent food / Friendly helpful staff / Value for money.... based on what I have seen in and around Ha Long Bay this looks to be the best hotel available. Do venture to some of the local restaurants... More

We stayed in an Executive room and had the most stunning views over the bay. The staff at the restaurant was fantastic and exceptionally friendly. one of the best hotels we have stayed so far in Vietnam. More

I stayed there 3 nights in a deluxe sea view room included breakfast n dinner daily. The staffs are nice and friendly, especial on the day before check out, they help me keep my squid balls in freezer since the mini bar in room can not keep it. The food with selection is quite good, they have Japanese night on... More