Upon arrival we thought a little old and shabby however, the staff are really friendly and a great location....it all went downhill from there. We booked twin rooms, but were told they were not available, we took it graciously and were put in double rooms on a very noisy first floor. We put in our washing with the hotel, 3... more

I did not expect to get such clean room, comfortable bed, easy available internet service and nice breakfast from a 2 star hotel. The staff had also provided great help in making our trip smooth. Definitely worth a stay there. more

We had a wonderful time in Vietnam. The hotel was clean, excellent service, and the staff were very friendly and helpful . The room were really good specially with this low prices. We took Halong and Sapa trip through the hotel and what were promised, we had it, the prices are fairly reasonable for the trip. We would like to... more

This is the only hotel we used in Hanoi. It's well placed in a vibrant part of the town and the rooms were clean and adequate. There is fast internet in every room as well as in the foyer and the provided breakfast was excellent. Best of all was the manager, Kelvin, and his attentive staff. He provided an efficient... more

We spent last week in Vietnam (Hanoi and surroundings) and thanks to our choice of Phoenix hotel our stay couldn't have been better. Hotel is small and cosy, in a very convenient location. You can forget about taxis and just walk everywhere, feeling the magic atmosphere of Hanoi. There's a great night market nearby taking place on weekend nights. We... more

Clean rooms, nice people, located at old quarter. Good choice more

Stayed here for 3 nights in October 2009. The hotel manager, Kelvin, is warm and friendly and was always giving helpful tips and advise. We booked a really good Halong Bay cruise through the hotel on boat Cristina which I would highly recommend for 68$ for 1 night. The hotel has a good buffet breakfast, is in the heart of... more

I have stayed 4 nights in Hanoi Phoenix Hotel. The room was clean and comfortable and the staff were very helpful and attentive.They provided free Computer online service and served the coffee and water for whole day.We enjoyed a lot because its of the warm and relax environment.Its is value for money and i would recommend to my friends who... more

We’re 2 Aussies and 2 Poms staying at this hotel for 3 nights. Rooms are on the small side and though not luxurious were of a good standard, clean and comfortable. Buffet breakfast was plentiful and coffee was available all day. The staff are extremely attentive and helpful, even allowing us to shower on return from one of our trips... more