We actually booked at the Hanoi Guesthouse and when we got there they had no rooms available..which was strange as we had just talked the night before and reserved one. Anyhow they were really nice and gave us free bottles of water and sent us down the road to the Hotel Phoenix. Initially was thinking 'oh,oh' here we go we're... more

My husband and I stayed in this quiet and cute hotel in Hanoi, Vietnam for four days. This was my first trip to Asia together with my veteran husband. We wanted to spend some time in comfort and enjoy the culture of Vietnam, The hotel was recommended to us by our friends who had stayed here the previous summer. The... more

I have just spent two wonderful weeks in Vietnam with my fiancé. The last week was in Hanoi where we stayed at the Hanoi Phoenix and really had a ball. The crowd that run the place are all young people who really know the scene in Hanoi. The boss, Kelvin, sees to every guest and nothing is too hard for... more

I have been staying here with my mother and nine year old son on and off for the past ten days. Tam who runs the front desk is amazing, nothing is too much trouble. She organised our trips to Halong Bay and Sapa and also with train tickets south. The rooms are very clean and quiet, although you do have... more

We stayed in this hotel for 5 nights for our business trip, we thought Phoenix Hotel is a great place to stay in Vietnam, The manager and his staff were very friendly and helpful, took care of us and advised us where we should go to eat what we should do to avoid scams.The hotel location is good, we can... more

I stayed at Hanoi Phoenix Hotel for 4 nights and and i feel it is good value for money .The staff here is very friendly and helpful, they went of their way to help me to ensure that i have an enjoyable stay. The weather was changed unexpectedly i felt sick and hard to travel. The staff here helped us... more

We extended our stay in Hanoi because of the warm friendly welcome we received from Kelvin and his staff. They helped us choose the right tours to suit our requirements, and gave good advice about transport, shopping and places to eat. The hotel is very clean and comfortable, with the added bonus of tasty cooked breakfast, and free internet and... more

your hotel is very nice but the best thing about it is the service.your stuf is kind and frienly,helpful and always warm and kind.the rooms are nice but sometimes to high to clime . a lift would mke it perfect.thank you all for a nice vacation i had with your help.i will recomend your hotel to my frinds/ more

Staying at the Hanoi Phoenix was a vital part of my overwhelmingly positive experience of being in Hanoi because Kelvin, Tam, Thai and the rest of the delightful staff went out of their way to make me feel part of the 'family' during the 18 days I spent at their hotel (8 nights at the start of my 6-week stay... more