Top-notch service from Mrs Linh and her staff; from the complimentary use of their shower facilities even if you have checked out, to offering a haven for our luggage when we didnt feel comfortable leaving them in another hotel (Mrs Linh ran out of rooms to offer us for our unplanned additional night in Hanoi, so we stayed at another... more

We cannot recommend Hanoi Lakeside Hotel highly enough - it is a true gem in Hanoi and easily one of the best hotels we have stayed in on our 6 month trip around Asia. We originally booked to stay at Hanoi Guesthouse, but they were full so we were transferred to Hanoi Lakeside hotel (they paid for the taxi). Our... more

The staff was very polite and helpful, they tried to solve all problems we had and gave us any information and services we needed more

I was there in November 2009 with 3 other girlfriends. Prior to the trip, many emails were exchanged between Mrs Linh and us as we had many queries. Mrs Linh was prompt and detailed with her responses and that's why the choice. I am extremely impressed with the hotel staff's services. Not sure if it is family-run, but they definitely... more

Upon arrival, weather was cool....(Nov is a good month)....even though spoken English was minimal in Hanoi, but no problem. When we reached Lakeside Hotel, we were greeted with a sweet smile from Mrs Linh (our liason for this trip)..... even before checking-in hotel, we were served with bfast. Honest advise on places to go....things to do, places to eat.....was given.....&... more

We had actually initially booked into the Hanoi Guesthouse (who were extremely kind to us - kept our bags for 5 days while we went to Sapa - at no cost - and gave us a free breakfast when we arrived at 7am). They ended up being full on the nights we were supposed to stay with them, so they... more

The trip to Hanoi was one of the best trip I've had; besides the beautiful experiences we've had travelling around Hanoi city and the suburbs to places like Halong Bay, Perfume Pagoda etc; we had a very pleasant stay in the Hanoi Lakeside Hotel ! The staff attending to us were very friendly and kind; willing to help and very... more

We can't say enough about Hanoi Lakeside Hotel. It was absolutely charming and the rooms were so clean and comfortable, well appointed and mixed between classical and modern design have made this hotel one for my record book. It is among the most pleasant venues in which we've had pleasure to stay so far. We had an awesome time at... more

At the very first day at the hotel, we felt that this place is already visited. Staff was so nice, gentle and helpfull. The rooms are correct and in according to price you pay. It is clean, what is most important. They are so skilled with organize the trips (if any) with a time table that you do not loose... more