As recommendation from our friends who did stay in Splendid Star Hotel for 6 months ago and we booked directly with them for 3 nights.After many discussing online,they picked us up for Free,it worked well .When we arrived at the hotel,we felt safe atmosphere like coming home. The room was not big,but it is nice decorated and free internet in... more

We booked this place on the strength of other traveller's reviews in Trip Advisor. We feel the absolute least we can do is add a huge, enthusiastic two thumbs up review of our own. Perfect location. Couldn't be better. Unbelievable staff! Couldn't be better. Consistently caring, committed and thoughtful. Every single arrangement they made for us, every tour booked, every... more

I'm so glad that I chose Splendidstar hotel! We stayed 4 nights here. This hotel deserves 3Star rating - the location is great (easy access to all shops and near to the lake), the rooms were clean, spacious and well equipped, the breakfast was delicious, and most importantly, the staff were all EXCELLENT! They are all so friendly & caring,... more

I and a groups of friends had stayed at Splendid Star Hotel for 5 days of Nov 2009. The hotel is located in the centre district of Hanoi city but still it's very peaceful. We really satisfy about the hotel. It's a small yet glamorous hotel. They really care for the customers and helped us make the trip more interesting,... more

Spent 18 days in VietNam,travelling north&central regions,using The Splendid Star on several occasions in between travel. Found ALL staff so helpful,cheerful& interested with learning a new language. Rose& Tom helped make the holiday run smoothly by giving advice,especially when booking tours.The hotel's such good value for money, the rooms so comfortable & clean.Location wise is great, close to ST. Joseph's... more

The hotel staff (housekeeping) sleep in your room while you're not around/out for daily tour. The management also changed your original occupied room to other room without consult our opinion, they just shift your luggage and give you the other room key after we came back from day tour. more

**HIGHLY RECOMMENDED*** A very big thank you goes out to Rose (manager), Tom (receptionist), William (Receptionist) and the rest of the staff for making my trip to Vietnam easier than expected. They were a professional, freindly and helpful team. All of the reception staff spoke good English. They helped arranged our trip down Vietnam (Hai Long bay, Hue, Da Nang,... more

The Splendid Star hotel was a little gem of a hotel dug out for us by STA Travel. All the staff we dealt with (Rose, Tom and William) were helpful and went above and beyond to make our stay comfortable as did the other staff! Rose who's english is very good arranged our whole trip down to perfection within our... more

Service and attention at Splendid Star 1 is suffering a bit as the somewhat glitzier Splendid Star 2 opens just 2 doors down SS1 is very typical of the backpacker hotel found in Hanoi's Old Quarter: managed and staffed by mostly teenagers, who are quite friendly but spend as much time on the computers in the lobby as making sure... more