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Moevenpick Hotel Hanoi


Hotel class 4.5 of 5
83A Ly Thuong Kiet Street | Hoan Kiem district, Hanoi, Vietnam
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Reviews you can trust

85% Recommend
4.5 of 5 stars 28 reviews
Excellent
Very good
Average
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By trip type
All (28)
[ Date ] [ Rating ]
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5 of 5 stars
Saigon
24 Nov 2009 | Trip type: Business, Solo travel New
2/2 found this review helpful

I live in Saigon and travel frequently to Hanoi. My company previously booked me at the Melia but as the Melia is getting very old and needs some urgent renovation, they asked me a few months ago to try the Movenpick Hotel. I haven't heard about this brand before to be honest but since I tried it out a few... more

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5 of 5 stars
Thailand
9 Nov 2009 | Trip type: Couples
1/1 found this review helpful

This hotel is very good and very beautiful! Rooms are great and the showers are fantastic. We were staying 3 nights and very much enjoying. It's good location in city center and the food also very good. more

Management response from
KnuthKiefer, General Manager

It is a pleasure to read the positive comments on our property and I very much appreciate you taking the time to share your experience in our hotel. I hope we will have the pleasure to welcoming you back at the Moevenpick Hotel Hanoi in the near future. Thank you Knuth Kiefer General Manager

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4 of 5 stars
Washington DC, District of Columbia
31 Oct 2009 | Trip type: Business, Solo travel
3/3 found this review helpful

I was so happy that I stayed here instead of the Melia. Movenpick is stylish and elegant with great service and excellent food, too. I loved the rain shower, huge flat screen TV and chic decor in my room. I found their prices to be reasonable for a high end hotel chain. My only complaint is that there was 24... more

Management response from
KnuthKiefer, General Manager

I am glad to read your positive review of our property and appreciate your kind feedback. I am happy that the design of our hotel as well as the services provided have met your expectations. As outlined in your review, we have indeed a small construction site beside our hotel that has caused some noise disturbance on some occasions. We...

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5 of 5 stars
Auckland
12 Oct 2009 | Trip type: Business, Solo travel
2/2 found this review helpful

Great hotel, very professional. I like the rooms and interior design. Excellent service and top management. Great place to stay. more

Management response from
KnuthKiefer, General Manager

Thank you very much for your positive words and ratings on our property. We appreciate you sharing your opinion on our hotel and hope we will be able to welcome you back to the Mövenpick Hotel Hanoi in the near future Knuth Kiefer General Manager

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5 of 5 stars
Malaysia
9 Oct 2009 | Trip type: Business, Solo travel
3/3 found this review helpful

I don’t normally write reviews, but I’ll make it an exception this time…because Movenpick really exceeded my expectations and so I really want to share my good experience in Movenpick with the rest of you. I’ve done a few long term stays in hotels in various countries, but I must say Movenpick is definitely the best of the lot. I... more

Management response from
KnuthKiefer, General Manager

I very much appreciate you taking the time to write this detailed review of your stay and your experience here at the Mövenpick Hotel Hanoi. It certainly is nice to read all those positive remarks you made about your stay and we are happy that we met your expectations in pretty much all aspects. Regarding your comment on the missing...

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4 of 5 stars
Vancouver, Canada
29 Sep 2009 | Trip type: Couples

Moevenpick is good for business travelers, not for holidaying. Breakfast, internet, airport transfers, etc, are all outrageously overpriced - US$44 for one way airport transfer? To me, that is ridiculous. If you are charging it all to the company Amex, then you won't care, but if you are on holidays and are looking for good value then I would recommend... more

Management response from
KnuthKiefer, General Manager

Thank you very much for your detailed review on the services and facilities of our hotel. I am of course sad to read that you found our rates at the hotel overpriced for various services. While this may not change your perception of the value received, I can however tell you that our rates for internet, airport transfer and various...

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3 of 5 stars
hanoi
28 Sep 2009 | Trip type: Couples

Good for business travelers, that's about it. There is no complimentary internet anywhere in the hotel, but you can purchase access to their wifi at unreasonable prices. Standard rooms are small and cramped, we were upgraded with our package and the room was quite decent. Attitude from staff was interesting - if you are not a business traveler, you certainly... more

Management response from
KnuthKiefer, General Manager

Thanks a lot for your constructive comments on our hotel. I certainly would like to apologize that we have not met your expectations in some areas of our services. It is our goal to ensure that each guest is having a memorable and positive experience in our hotel and we obviously have fallen short of this goal in this case....

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4 of 5 stars
Brisbane
9 Sep 2009 | Trip type: Couples
1/1 found this review helpful

My Partner and I stayed for four nights at the Hotel broken up with a night in Ha Long city. The staff were very attentive and the hotel is beautifully appointed. We wanted to leave our bags at the hotel as we were returning the following day from Ha Long bay. No problems. On our last day our transfer did... more

Management response from
KnuthKiefer, General Manager

thanks a lot for the posted on our property. I am happy to read that our team members were able to assist you according to your needs. It is a top priority for us to ensure our service levels are always at the highest. My apology for the misleading photo in one of the reviews. I have in fact previously...

A Class Act
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5 of 5 stars
Singapore
21 Aug 2009 | Trip type: Couples
3/3 found this review helpful

We booked the Moevenpick based on the positive reviews we found on TripAdvisor, and the hotel did not disappoint! We were initially checked into a beautiful premier room whose only flaw was its proximity to the noisy construction works in the lot adjacent to the hotel. Upon mentioning this to reception, we were given a very similar but much quieter... more

Management response from
KnuthKiefer, General Manager

With a little delay, please let me congratulate you again on your 10th anniversary. I am happy to learn that you have selected our hotel based on positive customer feedback from the past as I believe the opinion of our guests is the only real indicator on how we are performing and ensuring that our guests’ needs and expectations are...

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5 of 5 stars
Newcastle
20 Aug 2009 | Trip type: Family
2/2 found this review helpful

This place is like a dream! From the moment you walk in the staff cannot do enough for you - they look after your every need whilst never being obtrusive. The hotel itself is magical, the rooms fantastic - immaculately clean, new, good size, nice beds. I cannot say enough good things about this hotel. It was FANTASTIC!!!! more

Management response from
KnuthKiefer, General Manager

It is obviously a pleasure reading such a uncompromisingly positive review of our hotel. Our entire team is very proud to receive feedback such as yours and we are glad that you have enjoyed every part of your stay with us. We hope we will have an opportunity to welcome you back again soon. If I can be of any...

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Moevenpick Hotel Hanoi Also Known As

  • Hanoi Moevenpick Hotel
Address: 83A Ly Thuong Kiet Street | Hoan Kiem district, Hanoi, Vietnam