This was a fab hotel with SUPER friendly and helpful staff ... rooms were much bigger than other places we stayed and were clean and comfortable and very affordable. Their breakfasts were not amazing, compared the some of the buffet style ones we had had elsewhere - but what fantastic staff! I was SO grateful to them on the day... More

Stayed here for 3 nights, really helpful staff. First night I was upgraded to a deluxe room which was a delight. Stayed the other 2 nights in a standard room which was still excellent value for money, close enough to the old quarter but in a quieter location. Would recommend this hotel without question!

We stayed here for three nights in total - with trips to Ha Long Bay and Sapa in between each night. We loved being in the heart of the Old City - roughly half way between Hoan Kiem Lake and the Presidential Palace with plenty to see in each direction. The staff were consistently attentive and cheerful. We need to... More

Good hotel for a good cost. Room needed a little updating but was a good size and clean. No lift though! Staff were great here and we booked our tour to halong bay through them which was brilliant! Would recommend this hotel if you are looking for a cheaper option in the old town of Hanoi - it's about 15... More

We stayed in their cheapest room for $16 a night. It included AC, cable with English HBO, hot water (typical SE Asian "wet bathroom"), a PC and a mini fridge. The staff is excellent and gave us a free map marked with suggested places to go. Breakfast is very good with as much coffee, tea, juice and fruit as you... More

My family and I stayed here for only two nights but the care, help and consideration shown by the staff extended well beyond our two night stay. Our first floor room was comfortable and clean. Daily breakfast was delicious and the location of the hotel itself was wonderful (in the old quarter). Staff booked train tickets to Danang for us... More

Had a 04 Nights stay at hotel. Very friendly and considerate staff. Good travel deals and advice for Northern Vietnam.. Most of the hotels in Old quarter have stairs only and are vertical... Nice location just 15min walk to Lake and 05 min walk to famous night market...took very good care in arranging all veg.food at all the places for... More

I just can underline all the positive comments about this hotel. The airport pickup worked perfectly and it saved me from all the scams you can experience with fake places and bad taxi drivers. I checked in very early, 10 am, but that was no problem. Over a welcome coffee the nice lady of the reception explained Hanoi to me,... More

HANOI SERENITY HOTEL turned out to be everything I had expected, hoped for and more!! The most incredible part of my stay (at this little gem of a hotel) was most certainly the staff!!! I literally felt like they were my family, away from home, that's how genuine and well I was treated. The value is unbeatable, not to mention... More