This is an excellent value for money hotel situated in walking distance of old Hanoi and its charming bustle. Son and his wonderful team were unfailingly supportive, helpful, honest and reliable. They were always there to provide information, organise high quality trips and visits - all with a friendly smile. Nothing - however small - was too much bother for... more

I stayed at this hotel for just one night when traveling through Hanoi. I booked it because of the great reviews on trip advisor. My friend and I arrived in the morning and while our room wasn’t yet ready they offered a room for us to shower in as well as breakfast. They have coffee and tea throughout the day... more

I stayed at the Serenity Hotel for three weeks and highly recommend it. The staff were helpful and friendly - they even invited me to one of their staff evening meals - and helpful and the rooms were clean. There's no extra charge for the cooked breakfast or the tea and Vietnamese filter coffee throughout the day. The room had... more

Selected Serenity Hotel based on reviews from other Tripadvisor members. Stayed there from 26 - 30 Nov 2009. We are a big group of 6 adults and 4 children. Hotel location is 10 minutes walk from Hoan Kiem lake and Dong Xuan market. Breakfast is above expectation with a wide variety of selection of set menus. The rooms are of... more

We stayed here for about 3-4 nights in early June. We called from the airport in our departing city to book a room, and we also opted for an airport pick up, which was a great decision. The driver was very nice, the car was clean, and we didn't have to worry about getting to our hotel late at night... more

There are three reasons to stay here: - The location right in the Old Quarter, on one of the quieter (but still not quiet) streets - The service. The manager and his staff are very helpful and service-oriented (our overall experience in Vietnam was disappointing; the hotel staff here and at the Metropole were two of the bright spots). -... more

Stayed here one night in a standard single room. The lack of a real window did not add much to the atmosphere of the place but at least it kept the street noise out. On the other hand, the hotel is a walk-up and the walls are like paper, so you do hear a lot from your neighbours. The most... more

I selected Serenity Hotel after viewing the reviews at tripadvisor.com. I want to say that I have made a right choice! Good location, clean and well lit. I booked 4 standard rooms online for 8 family members. When we reached there the first night, we got upgraded 2 rooms to Deluxe Rooms, for the same price. (Actually one should book... more

I stayed here for three nights and never had such friendly service before, the staff here will literally bend over backwards for you, ie taking you themselves to a good tailor and translating for you, I didnt end up booking my Halong tour through them but when I came back from Halong Bay (they look after your stuff for you,... more