First experience of a Vietnamese hotels and hospitality on arriving in Hanoi...and we weren't disappointed. We were welcomed with a cold flannel and cool, fruit drink whilst our bags we taken to our room. The staff were incredibly helpful and so friendly. The hotel is in a perfect location for the old town, with a real buzzy feel as soon... More

This is a late review, but just wanted to contribute our experience to the reviews as a thank you to the wonderful staff, especially the restaurant crew who were always very helpful and made our family of 2 adults and 2 children feel very welcome. Their warmth felt really sincere and they made our stay in Hanoi very comfortable and... More

We stayed at this hotel in Hanoi in March 2013 and found this to be in the best location right in the 36 street region. We could walk to the lake and all the great shopping streets and heaps of tourist attractions. The price was great, the restaurant on the 12th floor was excellent, the staff so very friendly and... More

This hotel was the best hotel we have ever stayed in. Anywhere. The staff were incredibly helpful and friendly, the tour desk somehow managed to get train tickets that we weren't able to get anywhere else and the hotel itself was beautiful, comfortable and had everything we could possibly need. We stayed for three nights and the tour desk also... More

We stayed here for the last 3 days of our vietnam holiday . Quiet well appointed rooms , excellent service, lovely staff who went out of their way to make us comfortable. Lovely top floor restaurant that serves delicious buffet breakfast . Thoroughly recommended !

This is a great hotel and really good value for money. Great for a couple of nights if visiting Halong bay, but also to stay for longer. We planned to stay for just 2 nights, either side of a 2 day trip to Halong bay, so was just a quick stop with early starts, late arrivals, luggage storage and other... More

The best service you could ask for. Deserves its high rating. The bed was extremely comfortable, bathrooms lovely, spa amazing, breakfast great and the whole team were so extremely helpful. Hanoi is a chaotic place and coming back to Hanoi elegance was peaceful, friendly and comfortable. I've stayed in other places for a similar price and none of them come... More

We didn't even stay here but had to write a review because the staff were so helpful to us. We were in transit both times between Sapa/Hanoi/Halong Bay. The staff here helped us by holding our luggage and giving us a place to rest. We tried to get a room just to shower but they were fully booked. We did... More

It can't compare to the sophistication of the Sofitel Metropole (of course!) but for a tiny fraction of the cost, you get a perfect location, very nice rooms* and terrific service. They have a great little restaurant at the top of the hotel that serves up a choice breakfast spread (included with room rate) and the spa is well worth... More