Great service at this hotel. The room are nice and well maintained. The higher one are more quiet since they all give on the street, but no elevator. They have a very convenient travel agency. Refund us the cancelled cruise in Halong Bay (bad weather) without argument. They even offer us a room for the morning during our day transfer... More

Had ,a great stay here. Good central and quiet location in Hanoi Old Quarter.Picked us up at the train station at 4.30 am.Would definitely stay here again. Friendly , staff spoke good English.And were patient and helpful with tired early arrivals.Clean rooms, good value.Small morning street local street market and good restaurants in the area.

Hotel environment very good with helpfull staff. Price above expectation. Room so clean and big. The location near to the one of famours lake in Hanoi. Breakfast provided with nice views of lake. Taken one day tour Hanoi and one day tour Ha Long Bay direct from the hotel.

Staff at this hotel are very helpful with good english. Helped us book a tour to HaLong Bay. Hotel is right around the corner from very good restaurants in the old quarter. Breakfast is basic but exactly what you would expect on the roof. 3 min walk to the lake. Very clean. We would stay here again!

First off, I have to say that the staff were fantastic. So kind and very helpful. The "lobby" of this little hotel is actually just a tour shop, so at first I didn't realize I was at my hotel. But the tour shop right there made it so easy to book my trip to Ha Long Bay and my forward... More

I cannot recommand this guesthouse enough! We stayed here for several nights in between excursions around Hanoi in January 2013. We stayed in 2 different triple rooms (1 nights at the Madam Moon guesthouse and two nights at Artisan Boutique hotel, one of their partnering guesthouse just across the street as they were fully booked). Both times the room was... More

We spent one night for 17$ in december 2012 in the guesthouse. Contact was established very quickly by email. We also arranged a pick-up at the airport for 17$, the driver was waiting for us outside, despite we had to wait for our luggage for nearly 2 hours inside the airport..The room and the bathroom was very clean and provided... More

Cannot recommend highly enough. The rooms are lovey with a great outlook. Very clean and comfortable and just a lovely atmosphere. The junk boat tour that Mr Binh recommended exceeded my expectations and was just delightful. We were sorry to leave Madame Moon. One thing, take earplugs if you want to go to bed early as the location is very... More

This was one of the most comfortable places we stayed at during our travels around Vietnam. The room was very clean and cleaned often (once or twice a day) and the bed was the softest and most comfortable I'd experienced (for reference, we had the first room on the second floor). The shower was a little odd, but it had... More