Hanoi Imperial Hotel 4* (Vietnam) - Hotel Reviews

Address: 44 Hang Hanh Str. | Hoan Kiem Dist., Hanoi 844, Vietnam

Region: Vietnam > Hanoi

Amenities:

Business Centre Free High-Speed Internet Pets Allowed Restaurant

Hotel Style:

Ranked #62 of 472 hotels in Hanoi

Price Range: £

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: Hanoi Imperial Hotel is located right in the center of Hanoi Old Quarter and only 2-mminute walk to Hoan Kiem Lake. Having good food, drink and shopping just takes some steps from the hotel. It is also very close and convenient to visit the most popular tourist attractions, such as Ngoc Son Temple, Thang Long Water Puppet Theater, St. Joseph Cathedral, Hoa Lo Prison, Temple of Literature, Ho Chi Minh Complex, etc. The hotel has 40 elegant guest rooms with ful equipments and amenities. Most rooms are spacious and have large windows with stunning city view. The staff are courteous and well-trained. The extensive services include 24/24 reception, massage services, concierge, tour desk, airport transfer, car rental, housekeeping, washing and laundry, etc. The breakfast area provides a wide selection of food and panorama of the city in the morning. ... more less

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218 reviews from our community

See which rooms travellers prefer - 24 traveller tips

Mitchell W

Sydney, Australia

1 review

“A friendly and welcoming hotel!”

Reviewed 19 June 2013 NEW

My husband and I stayed 2 nights in this nice hotel in June, 2013. We booked the summer package promotion and enjoy our stay very much. The hotel is in a great location close to Hoan Kiem Lake, restaurants and stores. The hotel staff was great and willing to be of assistance any way possible to ensure we had a... More

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LindyIrving121

Kerteh, Malaysia

Senior Contributor

40 reviews

25 hotel reviews

Reviews in 21 cities

47 helpful votes

“Okay but there are better hotels in Hanoi”

Reviewed 4 June 2013

We stayed at the Imperial for 1 night and booked 2 Imperial rooms (the best ones). To be honest the rooms were fine but a lot smaller than they look in the pictures. When we arrived there was milkshakes waiting for us in our rooms which was a nice touch. The website said our room had a spa bath but... More

Dear Madam, Warm greetings from Hanoi Imperial Hotel! On behalf of the entire hotel team, I would like to send you our sincere thanks for preferred choice of our hotel, as well as our apology for the inconvenience that you had during your stay. We feel very regretful that you did not have really comfortable time with us. We have... More

jingmun

New York

Contributor

17 reviews

7 hotel reviews

Reviews in 9 cities

10 helpful votes

“Good location, no frills”

Reviewed 30 May 2013

Location is very convenient in the heart of the old city. The rooms are spacious and clean. The first two nights we were on the 2nd floor and the room was very dark as there was not much sunlight given the position of the room so it felt a bit like a dungeon. The next 2 nights were were on... More

Dear Sir, On behalf of the hotel team, I would like to send you our special thanks for choosing our hotel for your stay in Hanoi. We are also sorry for the inconvenience that you had during your stay. We acknowledge that guest satisfaction is the priority. Yet we appreciate so much if you may understand that the room type... More

Kristin H

Canada

Senior Reviewer

6 reviews

Reviews in 3 cities

6 helpful votes

“Great experience”

Reviewed 29 May 2013

We stayed in the family room at the Hanoi Imperial Hotel for a few nights in May. Had a great experience: rooms are large (well, they would be if we hadn't added the extra bed!), comfortable and clean. The breakfast is great and the staff are very attentive and helpful. We had a massage here that was great - they... More

Dear Madam, Greetings from Hanoi Imperial Hotel! We are so grateful for your stay at our hotel recently and your positive feedback to our services. It was so delightful to us to know you did enjoy your stay with us. I am also sorry for the mistake that the massage staff made to you. I’m sure they won’t make it... More

Nem L

Davao City, Philippines

Reviewer

3 reviews

“Small Hotel With A Big Heart”

Reviewed 21 May 2013

Compared to other 3 star hotels in Hanoi where most have no windows, this hotel has spacious & clean rooms with BIG windows. They offer daily complimentary fruit aside from the usual free bottled water and coffee/tea. Room amenities are like that of a 5-star hotel. Reception and Concierge are very accommodating and friendly. Breakfast is delicious & service is... More

See 2 more reviews by Nem L for Hanoi

Dear Sir/ Ma’am, In representation of Hanoi Imperial Hotel’s staff and management, I would like to express our gratefulness for your stay at our hotel as well as your thorough comprehension to us. We couldn’t feel any other way but honored and thankful for your words of understanding what we tried so hard to deliver. You were really the one... More

Christine K

Sale, Australia

8 reviews

5 hotel reviews

Reviews in 5 cities

2 helpful votes

“Good hotel with excellent customer service”

Reviewed 7 May 2013

We found the staff here to be genuinely friendly and very helpful. It is situated in a laneway not far from the Hoan Kiem Lake and close to restaurants and shopping. When we arrived in Hanoi we did not expect to find our hotel in the bustling back streets of the city but what we discovered was a hotel with... More

Dear Ma’am, On behalf of our hotel management and operation team, I would like to express our thankfulness for your choice of our hotel among hundreds of other hotels in the Old Quarter and your wish to return our hotel. Although our hotel didn’t impress you at the first glance, we are glad that you were satisfied with our facilities... More

Sara A

Jerusalem

“Excellent expereince”

Reviewed 28 April 2013

The hotel is located right in the old city, two minutes' walk from Hoan Kiem Lake. We stayed for four nights, and enjoyed our stay very much. The service was excellent, the beds were comfortable, the room was attractive and clean. The heating system worked fine. Highly recommended!

Dear Sir/ Madam, Thank you so much for your stay at our hotel! We are so honored to be your preferred choice for your visit to Hanoi and to get your compliment for our services. We have tried to improve our services every time we got feedback from customers. We self-acknowledged that we still have long way to go but... More

frank1e

Edinburgh, United Kingdom

29 reviews

6 hotel reviews

Reviews in 15 cities

20 helpful votes

“well situated”

Reviewed 18 April 2013

we have just returned from my visit to Hanoi staying at the Hanoi imperial hotel this is a lovely little hotel well situated for the city's attractions the staff are very friendly and helpful. we stayed in a basic room which was ample for our needs very clean and well maintained with fresh fruit and toiletries every day. I would... More

See 4 more reviews by frank1e for Hanoi

Dear Sir, Warm greetings from Hanoi Imperial Hotel! On behalf of our hotel team, I would like to send you our special thanks for your stay at our hotel and your use of our services. I have passed your message to all of our staff, especially Tony Vo and Mr. Duc. They were very inspired and proud that you were... More

Arena G

Kuala Lumpur

Reviews in 2 cities

“An enjoyable stay”

We booked our 3 nights' stay after reading the reviews here and I'm pleased to note that we were not disappointed with our choice. The staff are so warm & friendly and the family room is well appointed, with an extra large and clean bathroom. There were fresh fruits (mango, dragonfruit, orange & bananas) in our room each day, as... More

See 4 more reviews by Arena G for Hanoi

Dear Arena G, Warm greetings from Hanoi Imperial Hotel! We are very thankful for your stay at our hotel recently and will be honored to welcome you back another time. We are also glad to know you were happy with overall services and our staff’s helpfulness. We had been trying to improve our services day by day and you were... More

AdzN_03

Singapore, null, Singapore

11 reviews

11 hotel reviews

9 helpful votes

“Halong Bay cruise cancelled - thank goodness for Hanoi Imperial!”

Reviewed 11 April 2013

We had to make a very last-minute booking here due to our Halong Bay cruise being cancelled. It exceeded our expectations and we were very grateful that "last-minute" didn't mean "inferior". Pros: - it's very well-located, being within a few minutes' walk of Hoan Kiem Lake and surrounds. It's down a quiet street, so you're not disturbed by the typical... More

Dear Sir/ Madam, Greetings from Hanoi Imperial Hotel! Thank you so much for your booking at our hotel. I’m sorry that your Halong Bay tour had been cancelled, yet happy at the same time to have you stay at our hotel. We acknowledge your recognition of our hotel pros and cons. Both sides are so important to develop and improve... More

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Hanoi Imperial Hotel Reviews

Hanoi Imperial Hotel

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