Crowne Plaza West Hanoi 5* (Vietnam) - Hotel Reviews

Also Known As:: Crowne Plaza West Hanoi Hotel Hanoi; Crowne Plaza West Hanoi Hotel

Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam

Phone Number:

Region: Vietnam > Hanoi

Amenities:

Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#8 Luxury Hotels in Hanoi

#17 Business Hotels in Hanoi

#80 Family Hotels in Hanoi

Price Range: £

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more less

Reservation Options:: TripAdvisor is proud to partner with Travelocity, IHG, Expedia, Hotels.com, Booking.com, Agoda, Priceline, Venere and HotelsClick so you can book your Crowne Plaza West Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

giangdl

New York City, New York

1 review

“Wonderful Service”

Reviewed 20 May 2013 NEW

Our family stayed at the executive floor and had access to the lounge. It is one of the best lounge that we have been too. The staff knew us by names, they even helped take care of my son for us to enjoy the time. Recommend!

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Dear giangdl, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this great comment. We are pleased to know that you are satisfied with our services and facilities. We will continue to work hard to meet our customers' requirement. We will pass your comments to service team so that we can... More

Reavis

Eppstein, Germany

2 helpful votes

“A wonderful stay”

Reviewed 6 March 2013

Everyone in the hotel made me feel as if I was the most important guest ever. Spontaneously and naturally friendly and helpful, they all contributed to try to give me a pleasant and comfortable stay. From little gestures (the room cleaner saw I wanted more water and made a point to bring additional bottles) to big ones (I fell sick... More

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Dear Reavis, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We will pass your comments to service team so that we can do... More

LoyaltyLobby

Los Angeles, California

Top Contributor

70 reviews

70 hotel reviews

Reviews in 31 cities

63 helpful votes

“Great hotel but staff English skills lacking”

Reviewed 5 March 2013 via mobile

Modern Crowne Plaza hotel and excellent Priority Club Platinum recognition. Very good club lounge on the 24th floor with private check in/out. Breakfast, afternoon tea & evening cocktails. Very spacious and modern fitness center. Loved the dry sauna that could have been bit hotter. The only problem that I had was the lack of English proficiency of some of the... More

Dear LoyaltyLobby, Thank you very much for your recent stay and your great comment about our hotel. We are happy to know that you enjoyed our room and services. We will continue to work harder to meet customer’s need. In the mean time, Crowne Plaza has just announced a region wide sale, with 30% off our rates including breakfast for... More

Charron

Zhanjiang, China

55 reviews

52 hotel reviews

Reviews in 30 cities

32 helpful votes

“I felt very comfortable to stay here. Excellent hotel.”

Reviewed 28 February 2013

It is my first time to go to Vietnam. I understand that the public transportation system is not that developed and I can't speak Vietnamese either. So I would take the brand of the hotel as well as its comfort into consideration when making booking. Although this hotel is not located in urban district, it takes only 25 minutes from... More

Dear Charron, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We will pass your comments to service team so that we can do... More

Wun Tong L

Hong Kong, China

Senior Contributor

21 reviews

11 hotel reviews

Reviews in 12 cities

7 helpful votes

“Poor service in Lackah”

Reviewed 15 February 2013 via mobile

I stayed in this hotel for two days during the Chinese New Years. There were a lot of tourists. The service of the hotel in general was efficient and friendly. It is in the western part of Hanoi so it is not close to the tourist attractions such as the old quarter of the city. As it was the holiday... More

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Dear “Wun Tong L”, Thank you for your stay with us at Crowne Plaza West Hanoi. We would also like to say thank you for taking time to post this review on TripAdvisor. All comments are valued and appreciated. We appreciate your comments about the services in Lackah restaurant and feel really sorry about it. We have pass your comments... More

yeadrian

Georgetown, Malaysia

43 reviews

27 hotel reviews

Reviews in 15 cities

39 helpful votes

“Jewel in Hanoi's Crowne”

Reviewed 7 February 2013

Delightful property, new and stylish. Rooms are well appointed with tasteful contemporary decor. Kinda makes it feel like an Intercontinental. One of the best things I loved about this hotel is the large bathroom, equipped also with a huge glass screen separating the bedroom and bathroom (with a privacy screen too!). This thoughtful feature makes soaking in the nice large... More

See 2 more reviews by yeadrian for Hanoi

Dear yeadrian, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We will pass your comments to service team so that we can do... More

huckcanada

Singapore, Singapore

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

8 helpful votes

“great value hotel”

Reviewed 3 February 2013

Hotel is 35-40 minutes away from old quarter, but taxi was cheap ($7-10 USD) and honest. We did not mind being away from the noise of the city centre. Staff and service excellent. 2 examples. We had an email mixup for airport taxi pickup on our arrival, and to make amends we got free access (normally you pay extra $)... More

"Dear huckcanada, Thank you very much for your recent stay and your great comment about our hotel. We are happy to know that you enjoyed our room and services. We will continue to work harder to meet customer’s need. In the mean time, Crowne Plaza has just announced a region wide sale, with 30% off our rates including breakfast for... More

educator_12

Bartlett, Illinois

Senior Reviewer

8 reviews

7 hotel reviews

Reviews in 5 cities

6 helpful votes

“2nd time around”

Reviewed 31 January 2013

I stayed here a second time in October, 2012 and had another great experience. I had a dental problem early on and the hotel staff made a dental appt. for me, took me to the dentist, and walked me back to the hotel; a great customer service! Since Vietnam is famous for its' coffee, I wish the hotel would offer... More

See 2 more reviews by educator_12 for Hanoi

educator_12 has 1 more review of Crowne Plaza West Hanoi

“First class experience!”

Reviewed 13 September 2012

Dear educator_12, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We will pass your comments to service team so that we can do... More

Luke991

Jakarta

57 reviews

30 hotel reviews

Reviews in 27 cities

20 helpful votes

“Good value for money”

Reviewed 28 January 2013

The Hotel is located in a new area west part of the city newly, build probably less then a year ago. The rooms are well equipped and quite clean with a decent wifi Internet service. The staff is very friendly and helpful with hands on approach to the guest. The only negative note I can express is related to the... More

See 3 more reviews by Luke991 for Hanoi

Dear Luke991, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We will pass your comments to service team so that we can do... More

iveyguy

Toronto, Ontario

Contributor

16 reviews

10 hotel reviews

Reviews in 10 cities

57 helpful votes

“Exquisite Bathrooms, Out of the Way Location”

Reviewed 26 January 2013

First of all the bathrooms are absolutely divine. They have a glass wall beside the soaker tub facing the TV. My wife had a long soak watching a movie. They even had a blind that you could lower if you had someone in the room. We go the hotel for a great price through the Expedia mystery hotel program. They... More

Dear iveyguy, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We will pass your comments to service team so that we can do... More

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Crowne Plaza West Hanoi Hotel Reviews

Crowne Plaza West Hanoi

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