Overall is very good except that the hotel was understaffed esp in the kitchen that when all guests go altogether for bfast, some orders are missed. Need to have backup manpower whem needed. Yet the hotel made to accept our luggages for 2 nights when we did our halong cruise for free. Brilliant!

loved the hotel as the staff were so friendly and welcoming. the location is good but not the best. it is a ten minute walk to the lake. they are nice boutique clothing shops in the area as well. the service of the staff was excellent. they always ensured that we we well served and that all our requests were... More

We stayed at this hotel for 3 nights as a base to go to Sapa and Halong Bay. From the minute we arrived the level of service from the staff was exceptional. All the staffs went out of there way to help with all our needs to the point of the doorman taking us to a shop to get phone... More

Was in Hanoi in October and stayed at this hotel for a few nights. Real friendly staffs and speak good english. The location is good too, near to the famous lake and weekend night market. Special thanks to Jenny the receptionist, real nice and helpful

The management and reception speak good English, but most of the other staff English was a problem. As has been stated by an earlier reviews try not to book a city view unless you're happy to be woken up early. Rooms were large and spacious, breakfast was acceptable. The young lady serving Breakfast was very good. My wife advises(I never... More

First time at this hotel and overall I enjoyed it. Booked through Asia Rooms at $30 a night and it was good value. Purposely booked a room with a balcony overlooking the street and knew that I was going to get abit of noise but this didn't bother me greatly. The room was big with kettle and good TV and... More

Ive stayed in lots of hotels like this in Hanoi. Management are good and speak good English but the other staff although sweet and friendly have almost no English. We made a mistake here and booked a city view deluxe. We should have known better by now! Traffic noise starts around 5am but you can't blame the hotel for that.... More

-Check out the rooms you have booked at this hotel before you stay in. We have reserved 2 deluxe rooms with balcony (the biggest room they have) for 2 nights. On our arrival they gave us 2 STANDARD rooms. We complained, they insist the rooms are deluxe rooms, when we showed the confirmation letter of our booking which has the... More

Really great hotel with excellent service. Located in the heart of Hanoi in a little side street (gives it the true Hanoi ambiance). The staff is extremely helpful, from the day we booked they were very proactive and followed up to ensure everything was arranged for us. They also had the best deals for if you are planning to do... More