We were so fortunate to find this hotel in a very convenient location in the old quarter of Hanoi - before we had even stepped in the door the lovely staff were anticipating and attending to our every need. The whole staff are happy, friendly, welcoming, kind, professional and efficient Tom is outstanding - he made us feel like family... More

Having stayed in Hanoi and Vietnam many times now this is the best hotel I have ever stayed in. The staff are very friendly, attentive and helpful. The location is brilliant in the old quarter and very near to the centre of the city. The rooms are colourful, well decorated and clean. I would recommend this hotel to anyone whatever... More

We checked into this hotel upon recommendation from the lovely staff at their sister hotel as they were fully booked. From the moment we walked in the door we were greeted with massive smiles, attentive staff, and wonderful service. The room was beautiful, exactly what we were looking for at a more than reasonable price. Location couldn't be better. After... More

Our group of four friends had a week in northern Vietnam, which was to include Hanoi, Ha Long Bay, and Sappa. We had spent a week in Southern Vietnam, so this second part of the trip had no itinerary, and we were absolutely beat from the trip thus far. Luckily we met Tom. Within the first 10 mins of checking... More

We stayed in Hanoi for about a week at this place and were very impressed with the service. From the moment we arrived, Tom welcomed us with excellent service and hospitality. We had Tom book all our trips to Halong Bay and Sapa. Even though it was probably a little more expensive had we booked outside, we didnt want to... More

We stayed at this hotel in May/June 2013. From the moment we walked into this place, we were treated like family. Tom met us and with a welcome drink on arrival discussed our travelling plans in and around Hanoi with us. We knew what we wanted to do and were planning the foot slog to get the best offer, but... More

Five star customer services. The staff were very attentive and helpful. Location is great in the Old quarters. The breakfast was average and clean. The city noise cannot be avoided. The higher your floor is little quite. Provided storage for our luggage during our travelled away from Hanoi. Bring your own bar of soap if you want a regular size.... More

Brilliant location in the old quarter, large, clean, bright, well decorated room with laptop connected to wifi, fridge, TV etc. Excellent, friendly staff who went to great lengths to be as helpful as possible. Good breakfast.

We were so lucky to stay here! Tom and Twin continuously made sure we were happy. They planned our trip to Sapa and Ha Long Bay, with all transfers and meals sorted out. Both trips were fantastic. We were so well taken care of, their hospitality is by far the best I've experienced in 5 months of traveling in Asia.... More