This 3 stars hotel looks like a 5 stars. We've stayed 4 days in the end of May and it is difficult to say what we liked most. The hotel is small, like almost everything in the old quarter, but very comfortable, clean and very well decorated. We stayed in a twin room. The size is average, but clean and... More

A great little hotel, with brilliant staff and service. I agree with the other reviews. Great value as well. One of the best value hotels ( for the quality) I have stayed at anywhere in the world Recommend without hesitation

We love this hotel, the fabulous staff, the location, and the restaurant – breakfast and dinner. This time we stayed for two days on the front end of our Vietnam vacation and two more days on the back. The rooms are average size but are well appointed, nicely decorated, are clean. The linens and towels are very nice. And there... More

If you like a standard four or five star chain hotel far away from all the action with impersonal staff and service then this place is not for you. From the moment we were picked up at the airport to being dropped off five days later everything about the Essence Hanoi was perfect. Located right in the heart of the... More

It's all been said before and with 700 excellent scores they have really got to be doing something right to keep to their number one spot. It's all true by the way and you have to try it to understand why As others have said this place would give 5 star hotels anywhere across the world a run for their... More

We have just returned after a week's holiday in Hanoi and its nearby areas. We stayed at the Essence Hanoi Hotel for 3 nights, in between our trips to Halong Bay and Sapa. This is a small but lovely boutique hotel, right in the middle of the bustling old quarters, with amazing attentive staff who would go all their way... More

I think I've been beaten to all the superlatives by other reviewers, but believe me, all the good things are true. Really genuine and friendly, helpful staff bring this small family hotel into a league of it's own. If you are going to Halong or Sapa they are happy to hold your luggage without charge for when you return. That... More

We stayed here for two nights as part of our honeymoon trip. The hotel is conveniently located in the centre of the old quarter so you are in the heart of the action. The room hd everything you needed for a city hotel, a laptop was even provided so you could check your email. The only slight issue was the... More

This hotel has to be experienced to be believed. Ideally located in the Old Quarter it is unobtrusive from outside. Inside however it is spotless. Absolutely squared away Semper Fi spotless. The customer service would be impressive in a 5 star London or NY hotel. Nothing is too hard or too much trouble. Excellent English speakers deliver perfect guest care... More