This pretty average hotel has been advertised as a "boutique hotel" and priced accordingly. Unfortunately it did not rise to that standard or price. On the plus side, the location mere meters from Hoan Kiem Lake and old quarter of Hanoi make it a lovely location for tourists. Negatives included small rooms without a view, dated and worn carpets and... more

We spent four nights here after selecting The Zephyr from a list of hotels that were part of a Dragon Air package. The hotel itself is clean and comfortable, but calling it a boutique hotel is a stretch. The lobby is large and the elevator functions well. The rooms are fairly spacious and simple with little decoration - in short,... more

OK, the title line above largely says it all, and my rating here pains me. Some background - I have been coming to this hotel for five or six years, since it opened. It has not changed much, still relatively new and well maintained, great location, smallish rooms but well furnished. But its prices have gone up - pushing above... more

On the surface this is quite an ordinary (though very clean and comfortable) hotel. What really sets it apart is the location and the staff (though the breakfasts were excellent!) It is just across from the Hoan Kiem Lake, and a few minutes walk from the Old City, so after a walk in the hustle and bustle of the Old... more

I was initially a bit dubious about staying in a 3 star hotel in Vietnam but in order to keep costs down our travel agent recommended the Zephyr. I needn't have worried, it was all we could ask for in a 3 star. The location is excellent, the room comfortable and the breakfast very tasty (probably the nicest Pho Bo... more

First room, on my arrival door was being held ajar by luggage rack, it smelled very badly and the bed groaned and creaked. New room was requested via my tour company and granted very quickly. Second room smelled fresh and clean, comfortable bed, bathroom modern and everything in working order. I advised reception that the contents in mini bar differed... more

The hotel is run by Vietnamese with fairly good location. However the price we pay is not worth while (USD 100 above) at all and we can easily find other reasonable options around the area. The only receptionist in the morning is not friendly. When I requested for one additional key, she refused and claimed that each room can only... more

We stayed three night in this hotel in June, 2009. It was reserved through our tour operator. The room is bit old and need repairs in some areas. Bath room needs upgrading pretty soon. Other than that nothing much wrong with the hotel. Staff is friendly and helpful. Breakfast buffet is average. The location is the best benefit of staying... more

We stayed at the Zephyr only one night, but were pleased in that our tour operator had arranged an early check-in (5:00 a.m. following our return train from Sa Pa). The check-in was quick and the room was very nice and very spacious (my wife just commented last night about wanting a bed like we had at the Zephyr). We... more