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Especen Hotel

Especen Hotel
  • Rooms: 20
28 Tho Xuong & 41 Ngo Huyen Street | Hoan Kiem District, Hanoi 00844, Vietnam
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.

TripAdvisor Traveller Reviews

TripAdvisor Traveller Rating: 3.5 of 5 stars Based on 10 traveller reviews
  • What to Expect:
    • 4 based on 8 reviews Rooms
    • 4 based on 8 reviews Service
    • 4 based on 7 reviews Value
    • 4 based on 8 reviews Cleanliness

Reviews of Especen Hotel

( 1-10 of 10 )
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3 of 5 stars
malaysia
11 Nov 2008

This hotel is better than we expected. The hotel room is big and very comfortable. Good for value. Strongly recommend you to stay in this hotel. All the shopping areas are within walking distance. However, we have problem communicating with the staff. Recommend not to take the city tour with them as the so called "english speaking tour guide" has... more

Management response from
Especen hotel, Owner

I’m terribly sorry; it’s the first times & also is the last times. The bad problems happen when the travel company cancelled schedule at closed time so I have to choose between replace my staff (his used to word as tour guide before working for me) to the tour guide’s situation or cancel your schedule. After trip, we had discussed...

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5 of 5 stars
Beijing
31 Aug 2008
1/1 found this review helpful

I've stayed in many hotels in Hanoi before know Especen hotel. It's really great value for a clean, quiet, nice, large room with window. At other hotels, you may have to pay +30% or more to the same quality room. Some rooms at 1st floor is not really quiet but you can't found any better with such very cheap. more

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2 of 5 stars
Erding, Germany
23 Aug 2008
1/1 found this review helpful

this small hostel is located in the Old Quarter and we expected it to be loud - but it wasn't just the noise from the motorbikes on the street: the walls and doors cannot protect you from the loud conversations in the staircase caused by staff and other guests. the doors in our room and in the other rooms were... more

Management response from
Especen hotel, Owner

Thanks so much for your useful opinions. After received your review, I've lubricated all our doors. It's quiet now. Hope you will stay at my hotel next time to Hanoi to feel the different. P/S: If you like a quiet room, please ask the receptionist to give you a room on higher floor.

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2 of 5 stars
Stuttgart
19 Aug 2008
1/1 found this review helpful

We experienced nice and clean rooms and the hostel's location was good (like all the other backpacker hostels in the old quarter). We had a room on the first floor and of course it was noisy which didn't disturb us too much since we both use earplugs. The free wi-fi was working okay but the receiption in our room was... more

Management response from
Especen hotel, Owner

Dear Sir, My name is Tran Hoai Thanh. I'm the owner of Especen hotel (28 Tho Xuong & 41 Ngo Huyen street). I'm terribly sorry about all trouble that my staff made to you and I promise to solve this problems. But please note that it's really difficult to call a taxi at very early morning. To avoid of miss...

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5 of 5 stars
Sydney, Australia
9 Aug 2008
1/1 found this review helpful

We read about Especen Hotel in our Lonely Planet guide book and contacted the hotel through email. They arranged airport pick-up for us which cost about $16 US. Our original flight was cancelled and we got to Hanoi a day later than we had planned, and the hotel was great at rearranging our room booking and airport pickup for us.... more

9 Aug 2008
1/1 found this review helpful

Great hotel. Not expensive if you consider the size of the room, which was really clean and was equipped with a TV, and the location as well. Indeed, it's located near the centre. You can also use internet whenever you want for free. The staff is very welcoming and kindly answers your questions , and the receptionist speaks English and... more

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4 of 5 stars
Singapore
6 Jul 2008
1/1 found this review helpful

stayed in the hotel on 2 separate days as my trip in hanoi was separated by stays in halong bay n sapa. booked the tours with the hotel as well, pretty reasonable prices but the downside is that the tour bus tends to drop off at the hoem kiem lake n got to walk back to the hotel. The hotel... more

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5 of 5 stars
hackettstown
26 Apr 2008
1/1 found this review helpful

I stayed at the Especen for three months while working in Hanoi. their were our guess who had choose to make this hotel a temporty home. The hotel is very clean, in a great location. Mr. Thanh and his family are very friendly and will gladly answer any question you may have or help you in any way. Months after... more

4 Mar 2008
1/1 found this review helpful

I'm staying in Especen hotel by friend's recommended. All I could say is: Cheap, clean, clear, large, nice room. Good service, good tour program (I've bought ticket to Halong bay & Sapa) Book ahead! more

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1 of 5 stars
espanol en vietnam
23 Oct 2008

Bueno, nuestra experiencia no fue muy buena ya que tuvimos varios problemas; el primero que cuando cogimos la habitacion nos... more

Management response from
Especen hotel, owner

Me siento terriblemente para todos los problemas que tuvo soportar al mismo tiempo mantenerse en el hotel. Si se trata...

Reviews of Especen Hotel

( 1-10 of 10 )
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Especen Hotel Address

28 Tho Xuong & 41 Ngo Huyen Street | Hoan Kiem District, Hanoi 00844, Vietnam