The staff at the Hanoi Elegance was incredibly helpful, kind, smart, funny, and made our stay a great pleasure. Breakfasts were delicious and ample. The accommodations, especially having a computer in our room, were a great value. The hotel offers a cruise on Ha Long Bay that is not to be missed, I can't recommend it strongly enough. more

This Hotel is great. The location is Fab and even though it is in a busy area the room is still really quiet and you won't hear the traffic. It is great value for money also. This hotel is not 4/5* but it is more than adequate. The staff were brilliant and so friendly and helpful. I would definitely stay... more

Hotel pickup included in the price of the hotel meant we had convenient travel from airport to hotel. You could not fault the service at the hotel and the helpfulness of the staff. The hotel is located in the very centre of old Hanoi. Our room overlooked the street and was a bit noisy except between 11pm and 6am. Not... more

Ask for room with balcony and watch the world go by. Located in old city and 5 min walk to lake. Every day the staff exceeded expectations. We will come back and stay here again. We were in Vietnam a month and stayed in three to five star accomadation, due to staff at Hotel Elegance 1 our stay here the... more

I recently stayed at Hanoi Elegance 1 Hotel with a friend (both of us in our mid-20s) for 2 nights. We chose this hotel based on the recommendation by Lonely Planet, and excellent reviews on Tripadvisor. We loved this place. Pros: Staff were FANTASTIC- I think they are probably the best set of hotel staff I have ever come across.... more

Right from the start the hotel staff were very friendly and helpful, and this continued throughout our 4 day stay. We had a very good size double room that was very clean and well equipped. The downside was that it had no view, but the plus-side of this was that it was very quiet, which in the bustle and noise... more

I have just returned from a 4 night stay at the Hanoi Elegance Hotel. From the moment you step into the Hotel you are greeted by very friendly staff who are always ready to help you with any request. This ranged from organising our day trips, arranging a reasonable price with the cyclo driver , pointing out locations of interest... more

We stayed in Elegance Hotel 1 in Hanoi for 3 nights and in Elegance Hotel 2 for one night. The service has been incredibly nice, helpful and welcoming. We arrived twice very early in the morning and had the opportunity to leave our bags in a storeroom and to benefit from a early check in. Both day and night team... more

I cant say enough about Hanoi Elegance. Staying there was a pleasure because the rooms (particularly at Elegance 2 and 3) are beautiful and ultr-modern, the breakfast is a very good value and its a 10 minute walk from the center of town and Hoan Kiem Lake. But what really makes Hamoi Elegance special is the staff. They are exceedingly... more