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Somerset Grand Hanoi

4.0 of 5
49 Hai Ba Trung St, Hanoi 10000, Vietnam
Hotel amenities
Somerset Grand Hanoi
Ranked #49 of 469 hotels in Hanoi
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116 reviews from our community

    Trip type
Traveller rating
    57
    47
    9
    1
    2
Date Rating
Bangkok, Thailand
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 7 May 2013

I've stayed in this service apartment twice. It's a good alternative for business travelling. The location is very central, 5 mins walk to the Lake. if you travel with your family this is probably the best choice in town. There is a kitchen, fully equipped as well

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Andrew M, General Manager at Somerset Grand Hanoi, responded to this review
9 May 2013

Thank you for taking the time to write this review. It is great to have you stay with us again. We appreciate your review and the compliments about our service and facilities, especially from satisfied repeat customer like you. We hope to welcome you again soon. Kind regards, Andrew Mah General Manager More

New Delhi, India
Top Contributor
102 reviews 102 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed 25 April 2013

Your best choice in Hanoi if you are with kids. We have three teenage kids, so good accomodation is never easy to find. This apparthotel is by far the best solution we have ever found. Reasonably priced for five people, with everything you need for a couple of days. The appartment is very spacious, kitchen is fully equipped, beds are... More

Was this review helpful? Yes 1
See 4 more reviews by utas2010 for Hanoi
Andrew M, General Manager at Somerset Grand Hanoi, responded to this review
30 April 2013

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again. Kind regards, Andrew Mah General Manager More

Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 25 April 2013

We are staying in a three bedroom deluxe apartment, the space is fantastic - kids separated for some own time. Buffet breakfast included in price, I booked direct off website. Facilities include money exchange, branded taxis, swimming pool, restaurant, each room has airconditioner, plus kitchen and washing machine. Supermarket in adjacent building. Walking distance to Hoan Kiem lake and old... More

Was this review helpful? Yes 2
Andrew M, General Manager at Somerset Grand Hanoi, responded to this review
30 April 2013

Thank you for your feedback which will be shared with the team at Somerset Grand Hanoi. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Kind regards, Andrew Mah General Manager More

Oxford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 25 April 2013

I came to Hanoi on a business trip so I didn't have much time to explore the hotel fully. I had a look at the gym and pool and both looked very good, especially the pool. The breakfast was varied but I only ate fruit as I was always in a rush. It is really more than a hotel, it... More

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Andrew M, General Manager at Somerset Grand Hanoi, responded to this review
30 April 2013

Thank you for choosing Somerset Grand Hanoi as your accommodation during your business trip in Hanoi. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We look forward welcoming you again in the near future. Kind regards, Andrew Mah General Manager More

Koh Samui, Thailand
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 23 April 2013

Arrived in Hanoi and wasn't happy with our hotel. Found Somerset on Google. Walked there and booked ourselves in. Reception staff were very friendly and helpful. Our room was huge, more like an apartment. Big bedroom with a large and comfortable bed, full kitchen (fridge, microwave, stove) washing machine, lounge room, couch and dining room. Bathroom was nice. Two tvs... More

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Andrew M, General Manager at Somerset Grand Hanoi, responded to this review
30 April 2013

Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Kind regards, Andrew Mah General Manager More

Melbourne
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 April 2013

Hey, we had fantastic experiences with both Somerset Hoa Chi Minh City and their equivalent in Hanoi in June 2012. I've written a post about our three weeks in Vietnam with our toddler and go into considerable detail as thought it might be useful. Loads of photos and so on: http://sweetmotherofblog.com/travelling-in-vietnam-with-toddler/

Was this review helpful? Yes 1
Andrew M, General Manager at Somerset Grand Hanoi, responded to this review
21 April 2013

We were delighted to learn that you've enjoyed your stay with us and also our sister property in Ho Chi Minh City. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank... More

Ho Chi Minh City, Vietnam
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 14 April 2013

My family (2 grandparents, 3 kids, wife & I) took a trip to Hanoi and the Somerset Grand was perfect for us. We booked a 3 bedroom deluxe apartment that was spacious and well appointed. The kids really enjoyed having the space in the living and dining areas to lounge around in the apartment. The location is great as it... More

Was this review helpful? Yes
See 2 more reviews by ChrisOSP for Hanoi
Andrew M, General Manager at Somerset Grand Hanoi, responded to this review
14 April 2013

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again. Kind regards, Andrew Mah General Manager More

San Diego, CA
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 10 April 2013

If I could have designed the ideal hotel for my family (wife, two kids) to stay in- this would be it. The apt. is massive - two real bedrooms and two real bathrooms- no pull out couch needed and plenty of space even after the kids go to bed. Breakfast was very tasty with enough choices to please everyone- made... More

Was this review helpful? Yes
Andrew M, General Manager at Somerset Grand Hanoi, responded to this review
14 April 2013

Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Kind regards, Andrew Mah General Manager More

Atlanta, Georgia
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 8 April 2013

Stayed here for 1 month on a work trip. This is definitely an extended stay hotel, not sure I would recommend for short travel trips. I had a 2 bedroom and 2 bath apartment with living room and kitchen. It was very expensive, but company paid. Everything was very clean and the maids came by almost every day to tidy... More

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Andrew M, General Manager at Somerset Grand Hanoi, responded to this review
11 April 2013

Thank you for your feedback. We read with much concern about the unpleasant experience you encountered during your previous stay with us. We always encourage our residents to bring their concern to the Guest Service Manager at the time when the issue arises. The purpose is to ensure that his/her concerns are addressed promptly with the objective of making his/her... More

Hong Kong, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 31 March 2013

For our family of 4 (2 adults and 2 children), the Somerset Grand was ideal. A spacious and pleasantly decorated 2 bedroom apartment, with a really great great restaurant with ample choices for breakfast and location in the heart of the city - within easy walking distance of most major attractions. Really comfortable beds and double-glazed windows made our retreat... More

Was this review helpful? Yes 1
Andrew M, General Manager at Somerset Grand Hanoi, responded to this review
3 April 2013

We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at... More

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Additional Information about Somerset Grand Hanoi

Also Known As:
Somerset Grand Hanoi Hotel
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hotel Hanoi
Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#2 Luxury Hotels in Hanoi
#26 Family Hotels in Hanoi
#62 Business Hotels in Hanoi
Price Range: ££
Hotel Class:4 star (4*)
Reservation Options:
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Somerset Grand Hanoi
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