My husband and I stayed at the Hotel Joy and found every aspect of the hotel exceptional. The front desk staff, Ray and his brother Boa, could not do enough for us. Nothing was too much trouble whether it be advice on somewhere cheap and local to eat to booking bus or train tickets and hints on sightseeing in and... more

Breakfast, included in the room rate, was an egg, a baguette with butter and jam on the side, a coffee with condensed milk and a couple of bananas the first day and no bananas the second day because there just weren't any. The two brothers on reception were really nice guys who speak english well enough and seem open to... more

The location is good and the price is reasonable. One problem is the silly doors to the rooms which have glass panels. The light was so bright you could almost read a book with all the lights out. The other problem is something I've encountered all over Vietnam now - you cannot get the staff off the computers. They would... more

We recently spent our honeymoon in Vietnam and had the most amazing time. We flew into Hanoi and stayed 2 nights at the Hanoi Joy Hotel on Bat Su. The location was amazing - just a couple of streets away from the main hubbub. The staff were extremely knowledgeable, friendly and helpful. There was no problem with the language as... more

Relaxed and honest we felt this was an excellent choice for us. We are both in our 60s and need clean, private and spacious accommodation. Joy gave us just this. more

Travelling on my own grandmother 69 yrs, Joy Hotel gave me safe, clean place to stay. located in th heart of Hanoi Old Quater. Courtoeus helpful staff. I recoomend this hotel to all traveller who plan to stay in Hanoi. more

We arrived at Hanoi from Beijing by train. We contacted them before and they picked us up at the train station free of charge. They went beyond the call of duty to help us with sorting some staff for the coming days even though we had not booked tourist trips with them. We arrived very early morning and it was... more

I traveled to Vietnam on April. My friend recommended that Joy hotel is so great. I tried and had a very good experience. stay with them I felt like at my home. The staff has a good knowledge, they can help you with any question, specially about Vietnamese cultural and some nice tour for sightseeing such as Ha Long and... more

The hotels location and price are great, but the young guys who manage the hotel are principle feature. They are extremely helpful (ie waiting in the rain at 5.00am at the railway station with a taxi !) courteous, polite, patient, respectful etc. We intend returning to Hanoi and will stay at Joy if available. Recommend this hotel which we found... more