Hotel Elegance is a very a bad hotel, in fact. The rooms was not very clean.There are no windows in the room...I will not come back to this hotel. More

My husband and I stayed here last year and would highly recommend it. Firstly it's right in the heart of the old town but it was there customer service that was really outstanding. They organized a tour for us to Halong Bay and I left my hat on the bus. We were leaving to another hotel the day that we... More

Highly recommended, great hotel, great service, clean rooms, quiet rooms, fantastic spa. Great restaurant with a fantastic view at the top. More

From the best hotel group in Hanoi, we checked out the other hotels on our walks around. We have stayed here 3 times now once in 2004 and twice in august 2011. attentive staff, clean facilities. A great position in Ma May st, in the old quater of hanoi. The tour orgainiser was helpful and not pushy. they recently emailed... More

We traveled in Vietnam in September 2011 (two middle age couples). This hotel made a very good impression. Simple, clean, very friendly. It is located in the old center in walking distance from the famous lake, etc (not that there is too much see in Hanoi). A special word we have to say about travel manager Mr. Vuong Manh .... More

I don't know what this hotel is currently called but it used to be Hanoi Elegance. I decided to stay at this place because the rooms are nice and the staff was very welcoming and spoke great English. Do negotiate a better price if you want to stay here though. Criticisms: We stayed in room 205 which overlooked the office... More

This hotel was to be our first destination for our first trip to Vietnam. We had heard in advance concerns echoed often on Tripadvisor about problems with airport transfers in Vietnam, and there are nearly always reviews for most hotels that find fault with the staff, rooms, or location. We made our best guesses and chose this hotel. We were... More

While I found Hanoi chaotic, crowded, and uncomfortable- this hotel was such a wonderful place to come back to. I have the best memories from our stay here and constantly compare it to others. We had the room overlooking the lobby which was a tad odd, but it was a really smart use of space in the building. There was... More

The Hanoi Elegance Emerald is one of 6 different Elegance chain hotels in the Old Quarter of Hanoi. Collectively the chain is well recommended, but travellers should go into booking the Emerald with their eyes open. The hotel has been extensively reviewed on Trip Advisor and certainly has some stand out features. I will not go into the detail that... More