I stayed in both the ground floor room with pool view at main block and the 2nd floor room at one of the pavilions. Likes - The room is big and spacious with tall ceiling. - The bathroom is big with 2 wash basins provided. There is a big bath tub and a separate area for rain shower. - We... more

Dishonest Unprofessional Service!! We planned a last minute trip to Hanoi and booked Intercontinental on line with assurance of its quality and standard. It had a weeked promotional Hanoi view rate with all the amenities so we were looking forward to this trip. Upon arrival, the check in lady showed us to our room. We entered our room just to... more

The Intercontinental is some distance from the attractions of Hanoi's Old Quarter, but sometimes you want a hotel that's away from it all in a bustling city such as Hanoi. The hotel is completely built on piers over Hanoi's West Lake. Commanding views across this 5 square km lake can be had from many of the rooms and constant breezes... more

Stayed at the Intercont West Lake for 3 nights whilst touring my parents around Vietnam. To be honest, I wish we'd stayed at the Sofitel Metropole which was Mum's original request due to previous great experiences. We decided to try the Intercont after all the great reviews from other expats and on here. The rooms were certainly nice and the... more

The hotel was just beautiful - white, airy and spread out over a wide area. A great view of the Westlake, with a fantastic bar called Sunset that juts out into the water. The room was not huge, but decent-sized and featured all the amenities. A good selection for breakfast, and the bowl of pho I had after was reasonably... more

I stayed here and loved the peace and quiet. only 10 mins cab away from Hanoi, it was no hassle to take a few trips a day back and forth. The restaurants are good too but of course you pay international prices for the food. You can take relaxing drinks at the chilled out bar by the lakeside. The gym... more

Definitely a 5 star experience and the cost for everything tells you that. Right next door to the Hilton hotel which apparently is very nice too. We found our one night here very comfortable and we had no problems with the service or food or the rooms. Excellent buffet breakfast and Sunday brunch is served with a Huge secection of... more

Got problems starting at the booking! Got different minds for the same issue and no one was able to find a solution. sent email to the management thought the official website and didn t even have an answer!!! Absolutly no flexibility and no interest in their customer. Strongly recommend not to do business with this hotel! more

The hotel is very clean and the service was excellent. It's a modern hotel with open space and the rooms are cosy with small balconies overlooking the lake. We travelled with children and the large buffet restaurant downstairs had ample choice of food and options for them to eat. If you can, take the executive club option/upgrade, as they have... more