Most will find this hotel a pleasant escape from the hustle and bustle of Hanoi. Easy to walk around parts of the lake with various coffee shops,cafes and bars dotted around. Around 3 to 4 dollars to the Old Quarter by taxi, on occasions the taxi's will take advantage of a purported lack of change but you are likely to... More

The InterContinental Hanoi Westlake hotel is in a class by itself in Vietnam. It seats in a beautiful location by the lake and it is close enough to main street where you can venture outside for sightseeing and far enough that you get the privacy you need to get a good night's rest. The restaurant service could not be better... More

We stayed 7 nights here, and it is a little bit of paradise away fro the madness of Hanoi centre. We had a superb welcome and were upgraded to a better room free of charge. the room was spacious and had a balcony overlooking West Lake. The restaurant (The Vietnamese one) was excellent, we ate there twice (I have never... More

This hotel lived up to expectations ! The rooms were tasteful , public areas were of a five star standard and staff were courteous, I managed to get a very good Rate and left feeling I had got very good value for Money ,However I left the Deli with two very expensive cups of takeaway coffee for the airport shaking... More

We stayed one night just to experience staying above Westlake and it was pretty decent. We arrived but had to wait for quite a long while at the lobby before we were served and checked in. As we stayed at the furthest end of the lakeview rooms, we got transported to our room by the little cabby which was quite... More

Our first impressions of the Intercontinental were disappointing. The public areas of the hotel were of a high standard but the access to the rooms and the rooms themselves were not that of a 5* hotel. The sheets in our room were ripped and the shower didn’t work properly and although the sheets were replaced the shower never worked correctly.... More

The hotel reception, dining rooms and bars were of the usual Intercontinental standard but the rooms we had were situated over the water and smelt musty and felt damp. The electric plugs did not work as they were worn out. The check in and out process took ages without any explanation as to why it was taking so long. The... More

I am an idiot for not consulting with my mother prior to booking our stay at the intercontinental. Mom was right when she said there'll be a ton of mosquitoes given we're near the water. Loved their Pho ga, Pho Tai and Chao. SO GOOD, I literally ate this everyday for breakfast during my 4 night stay here. It's far... More

I was in intercontinental Hanoi west lake in April 2013. Prior to my trip, I have multiple emails with reservation staff on my request. To my disappointment, nothing was being take note of. I did not get the room with the west lake view. Then on my last day, I was assigned a room with pocket of lake view BUT... More