No wonder this is called 'The Friendly Hotel' the girls on the desk were always smiling and could not do enough to make our stay so enjoyable. We were able to book tours to the temples and The Forbidden City with them, and nothing seemed to be too much trouble for them. We had pre-booked a deluxe room and this... More

Indeed a friendly hotel. Nice clean rooms with good aircon. Breakfast is simple but sufficient. Loved the fresh fruit. Wifi was available everywhere! Great experience and would really recommend staying here. Only small minus: staff asked us if we were willing to pay more for an upgrade to a room that was available immediately - instead of 30 min wait... More

The hotel was close to the river, literally across the road, which made it handy for boat rides to the temple and the forbidden city nearby. Hotel staff were very helpful and gave us a choice of 3 rooms to pick from! On arrival I noticed I had messed the arrival dates but they took us in anyways! We got... More

Our stay at this hotel was close to perfect. The staff really live up to the name of the hotel. We were surprised that already on the first day every staff member seemed to remember our faces and would give us the correct room key without asking for our names. The room itself was very nice the furniture being new... More

We arrived early morning on the overnight train from Hanoi and decided to upgrade to the suite for an extra $5. We were tired and needed a shower to freshen up and didn't want to wait until 12.30 to check in. Extremely large room, comfortable king sized bed and good sized bathroom and shower, all very clean. Found the walls... More

The staff and management of this hotel are fantastic. They arranged private transfers and tours for very reasonable prices. I had stayed here on a previous visit and the level of friendliness and professionalism had not diminished. I was travelling with 4 friends and this was their first taste of hotels in Vietnam. They were amazed by the cleanliness, prices... More

We only had a short stay of 2 nights due to time restrictions but we would have stayed for weeks if we could! Rooms are extremely comfortable, spacious and clean with everything you need provided - A/C, Large soft double bed, Bed side tables, lamp, flat screen TV, minibar, toiletries etc, amazing value for the price! We had breakfast included... More

My girlfriend and I stayed in a Deluxe double room for 3 nights in mid-April 2013. Our room was excellent value for money with a large comfortable double bed with bedside tables (one with a lamp, one with a phone), a writing desk with a chair, a minibar, wall mounted flat screen tv, separate table with 2 comfortable armchairs, a... More

I'm honestly quite surprised how such a hotel became a TripAdvisor Travellers Choice Winner 2013. Once I got there the rooms have had an awful smell and I was shown two rooms on different floors to chose from. The sheets didn't really look like being washed or they just have stain which was putting me off. Apart from that the... More