well unless you want to travel in from the coast where there is a great resort hotel apparently, this is the only decent game in town. hotel is pretty unspectacular - just a run down sheraton. The breakfast was only interesting because I found a cockroach in my cornflakes! Don;t bother to stay on the club level - its a... more

Sheraton is a fine, but of cause expensive hotel - however all hotels are expensive in Brunei, so you might as well stay af the Sheraton with fine service and no real down sides - the only mishap is a small pool that is placed so it is in the shade most of the day, but again - a minor... more

Not the best Sheraton in the world, but a very friendly team. Simple, clean and 2 good restaurants to satisfy kids and grown ups. No beer or wine due to Muslin Law. more

We stayed at the Sheraton Utama for 8 days and could not recommend it more. The service throughout the Hotel was outstanding, in particular Miquel at the Reception. The only draw back was that one could not enjoy a glass of wine with dinner which is for the whole of Brunei. We stayed in one of the suites which cost... more

stayed 3 nights easy walk to the old town and 7 mins in taxi to new part of town.Staff very good & yes when you where at the pool you got ice cold towels for your face & spray bottles of cold water to mist yourself.breakfasts very good and the room clean but dated,room 229 over looked the pool but... more

I spent two nights at the Sheraton on my way back from Australia. The staff was very polite and was always smiling. The breakfast was good and the staff very very kind. While we were at the pool they brought us fresh water, tropical fruit and froken little towels for refreshing as the weather is really hot there. We were... more

The Sheraton Utama is located within walking distance of BSB's small CBD. The best word to sum up this hotel is dated. Although it has been well maintained, it is pretty clear than nothing much has changed in the hotel from the early 1980s; down to the small old televisions, the hanging pendent light fittings, and shiny gold lifts. Our... more

I stayed two nights at this hotel with my 11 year old son in August. The location is only a few minutes walk from the town, and is a great place to stay if you want to discover BSB. There were very few tourists in Brunei and I guess we stood out a little. The staff quickly got to know... more

Stopped over to check out the hotel, considering staying, the place is old and grotty, paint stripping on the walls. We then went to have breakfast downstairs and ordered 2 servings of eggs benedict and 2 lattes. 45 minutes later they brought the eggs, that were smothered with at least half-litre of mayo, and tasted disgusting. The coffees took 30... more