Stayed twice, once on the way over to Bali and the other on the way back. First stay was on the 3rd floor, clean room no problems,on way back 4th floor, shocking ! Filthy, complained to reception and they kept saying there was no one who could see me. Wiped the bathroom floor with hand towel, filthy,pubic hair, room had... more

delicious food, nice environment ,friendly staff, good facility more

Stayed in this hotel during the day while waiting for a transit flight. The location is good, very near the airport and the hotel offers a reliable shuttle service. Unfortunately several problems with the stay - when checked in the room was already occupied buy another guest who had not yet checked out - a concern from a security point... more

We stayed here for only 2 nights, 1 on the way to Thailand and one on the way back because it was part of a package deal and from what we got to obsorved this hotel was pretty good. When we got there it was lovely to see a man come out and take our bags out of the taxi... more

A very reasonable hotel, close to the airport, with a shuttle service into the city centre. The room was much larger than I expected, and most importantly clean. Staff were always helpful when asked questions, though the restaurant staff were a little aloof. I stayed here with my aunt on a stopover on our way to London. We arrived late... more

A one week stay room was fine and quiet, breaky a bit on ordinary side eg only junk cereals, no muesli and fresh fruit selection fairly limited. Some restaurant staff did not understand importance of food safety as bay maries for breaky at times all opened up by staff. Wireless internet available in room but only via a password and... more

Staying at this hotel was a bit of a disaster from start to finish. When we arrived at the airport, while other passengers were greeted by guides from their hotels, we were forgotten and left waiting at the airport for an hour and 30 mins before someone arrived. The driver was rude and offered no apology or explanation. Upon arriving,... more

No biggie. Closest to the airport and some new Government offices surrounding the area. Breakfast nothing to shout about. No slippers are avail in the room; air condition too cold. They provide complimentary drinks... and 4 cans of CSD drinks on the house. Food range limited. Staff not particularly helpful; definitely didn't serve with a smile. more

Im probably the same as other travellers in the sense I stopped over while flying on Royal Brunei for 12 hours. I was at first given Brunei Hotel, but after reading that was a dump requested this one. We got transfers, and lunch and dinner (i found the food to be awesome). For lunch I didnt want the buffet so... more