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Crowne Plaza Hotel Jerusalem

3.5 of 5
Givat Ram, Jerusalem 91130, Israel
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Ranked #53 of 82 hotels in Jerusalem
3.0 of 5 stars 147 Reviews
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147 reviews from our community

What travellers say about this hotel
  • Old city(12)
  • Central bus station(5)
  • Very good(4)
  • Dining room(3)
  • Upper floor(3)
Traveller rating
    16
    39
    32
    33
    27
Only show reviews for Family (35) | Couples (36) | Business (38)
Date Rating
Joseph B
Brooklyn, New York
Reviewer
4 reviews
1 helpful vote
3 of 5 stars Reviewed 27 January 2012

Pros: Good and plentiful breakfast and dinners. Front desk concierge was very helpful in arranging tours. Cons: This Hotel had dirty stained carpets in the hallways, there were gaps between the carpet and the tile floor in the hallway, a cracked veneer on the door to our room (revealing the pressed wood core), no shower curtain - which made getting... More

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Benji433
Tel Aviv, Israel
Senior Reviewer
7 reviews
2 of 5 stars Reviewed 26 January 2012

Have stayed there with my wife in January 2012. our room was partly renovated. The (only) chair in the room was broken. a few bulbs in the bathroom and the room itself were burned out. No radio except one local station from Haifa. Breakfast was just ok. The general feeling you get is that no body in the hotel really... More

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IHGCare, Gues Relations Case Manager at Crowne Plaza Hotel Jerusalem, responded to this review
27 January 2012

Dear Benji433, Thank you for your review. I am sorry to hear that you did not enjoy your stay with us. I invite you to come back when our renovation is complete to see how much we have improved. If you need anything while you are here such as light bulbs, Just let us know and we will be happy... More

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cyberquokka
Paris, France
Contributor
12 reviews
12 helpful votes
2 of 5 stars Reviewed 20 January 2012

Having stayed at the Jerusalem Crowne Plaza hotel many times in the past, I knew what to expect (it's in a great location, has an excellent Spa and free wi-fi but has only average facilities). This time however, it was a terrible experience! My room was pokey, smelly and old; there was a hole the size of a cheque-book in... More

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IHGCare, IHGCare at Crowne Plaza Hotel Jerusalem, responded to this review
23 January 2012

Dear Cyberquokka, Thank you for your review regarding your recent stay at Crowne Plaza Hotel Jerusalem. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being... More

dolly1121
Corpus Christi, Texas
2 reviews
1 helpful vote
1 of 5 stars Reviewed 31 December 2011

I had the misfortune of staying in this dump last spring. The staff is extremely rude, the room was filthy and I even had a pubic hair on my pillow. My name tag fell on the floor, I picked it up and it was full of hair. The location is awful as well. I honestly have nothing positive to say... More

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Swixpat
Geneva
Senior Reviewer
7 reviews
8 helpful votes
3 of 5 stars Reviewed 29 December 2011

It is difficult to love your run-of-the-mill chain business hotel: an industrial tower, carpeted halls, generic rooms, non-descript service. But maybe you don't have to. The Crowne Plaza Hotel in Jerusalem provides you with adequate accommodations and a working internet connection, and if you are in town for a business meeting that is, essentially, all you need. The hotel offers... More

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Doron D
Tel Aviv, Israel
Senior Contributor
24 reviews
5 helpful votes
2 of 5 stars Reviewed 26 December 2011

I have stayed at several CP hotels and this one was on the low end. It really needs an overhaul. It is not well kept, very old style, fixtures coming apart, poor sound proofing. Breakfast is really bad for a 4 star establishment. On the upside, we had a spacious room with a great view from the 18th floor. The... More

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couple59060
RISHON LEZION ISRAEL
Senior Contributor
33 reviews
2 helpful votes
4 of 5 stars Reviewed 24 December 2011

Overall impression is very good, but still few comments: there is not enough parkind place so in bad weather its quite frustrating. The heated swimming pool was not heated enough. The blankets were on the small size and the walls just too thin so you can hear your neighbours. Food was good and staff friendly and accomdating. More

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Kuduexpress
Reviewer
4 reviews
2 helpful votes
1 of 5 stars Reviewed 17 December 2011
1
person found this review helpful

I stayed here for 12 days, the check in experience was OK but when we got to our room we discovered it was small and pretty basic, there was very little room around the bed. I returned to reception and asked for a bigger room as I was there on business for 12 days, I was given a family room... More

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355leebe
Leiden, The Netherlands
1 review
1 helpful vote
1 of 5 stars Reviewed 13 December 2011
1
person found this review helpful

This hotel is ok , however the hotel management is very bad. Bar staff are all kind but no customer service expierience at all, Reception is accurate, but handles to the hotel management idea that this hotel is the best around, believe me, now way! Rooms can be OK but you very quickly end up in a shabby old firnished... More

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Oatez11
Kfar Tavor, Israel
2 reviews
1 helpful vote
3 of 5 stars Reviewed 9 December 2011
1
person found this review helpful

Stayed two nights over the weekend at the end of November on a deal from work.A mix up about rooms was handled promptly and to our satisfaction.The rooms are clean though lacked a room safe(there is one at the reception but its a hassles having to wait) the mini bar fridge wasnt in its place hidden in a cupboard but... More

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Crowne Plaza Hotel Jerusalem Also Known As

  • Crowne Plaza Jerusalem
  • Jerusalem Crowne Plaza
Address: Givat Ram, Jerusalem 91130, Israel

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Crowne Plaza Hotel Jerusalem
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