We stayed 5 nights at the National hotel in May 2013. 'Nirvana' is the Reception/Front of House Manager. And as commented many times by many reviewers, she is the Jewel in the Crown, that is the National Hotel.Like all star performers, there is a team that supports the whole endeavour. Hotel is in East Jerusalem, so v few 'bars' to... More

This was one of the friendliest hotels ever. Starting at check-in and continuing throughout, the staff made every effort to ensure our stay was a success. Especially Nirvana, who handled any question or request personally through completion, and Ramadan, our driver/tour guide who took us to Bethlehem, Masada and points in between. He made sure we were as close as... More

Just spent three nights there and cannot be more pleased with the choice. The hotel is located very close to the Old City (5 min walk), has modern and attractive common areas, offers generous complimentary breakfast in a restaurant with panoramic view. My room was comfortable and airy. The staff provides exceptional customer service, and i praise Nirvana, the manager,... More

We recently spent 3 nights at the National during an 8 day sight-seeing trip to Israel. The hotel is an oasis of calm in the slightly chaotic streets of East Jerusalem. The location is excellent - only 5 minutes from the Old City walls. Our room was spacious, clean and comfortable and the breakfasts were very good - taken up... More

I stayed at the National Hotel from the 11-14 April 2013 and was so impressed! The hotel has recently been updated with new furniture etc. The best part was the service and kindness of the staff! They go above and beyond to make the guest ( and I brought my cat) feel welcome and comfortable. The breakfasts were great and... More

Hotel located in very good place 10 min walk from old town. The rooms are clean but not cosy , very simple mostly with 3 beds . In some room has a russian tv what is useful for turists from Russia . Meal in restaurant is good big portions. Staff very friendly . Manager Nirvana best person in this hotel... More

I stayed at this hotel about three weeks ago, there was no pool and the rooms were dirty. When I asked for the room to be cleaned it actually took them half the day to come and clean and when it was cleaned they did a bad job. will not return to this "guest house"!

The hotel is very nice - clean and comfortable rooms. It was apparently renovated within the last few years, hence looks quite new. The breakfast buffet was excellent. Great location close to Old Jerusalem, near the Damascus gate. Extremely friendly staff. Would definitely recommend it and would stay there again.

Pros: Satisfactory lobby and the front desk person was nice Cons: Do not trust this hotel Made reservation online, got confirmation and they didn't have a room Area of hotel is extremely sketchy - I was scared When they didn't have a room, they walked me down a scary ally to another hotel, very awkward Breakfast at hotel was completely... More