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Grand Hyatt Amman

5.0 of 5
Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan
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Grand Hyatt Amman
Ranked #7 of 113 hotels in Amman
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258 reviews from our community

Traveller rating
    108
    98
    32
    16
    4
See reviews for
Families
23
 
Couples
70
 
Solo
28
 
Business
102
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
New Delhi, India
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 21 May 2013 NEW

Free WiFi access is pretty much standard in quality hotels. Guests already pay a premium price to stay at a good hotel and even average hotels and restaurants in Amman offer free wifi access for multiple devices instantly on request. Its just baffling why the Hyatt charge guests $20 a day to access wifi. This is something I now check... More

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Kuwait City, Kuwait
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 May 2013

In-room dining food is plain bad and not at all fresh, they should really pay more attention to this because I got food poisoning straight after eating their ice-cream! cleanliness is also an issue, the rooms are not properly cleaned, dust is everywhere, carpet not vacuumed, smudges in the bathroom floor from the day before still shows after they supposedly... More

Was this review helpful? Yes 2
GrandHyattAmmanHotel, Manager at Grand Hyatt Amman, responded to this review
16 May 2013

Dear FloraFleur, Greetings from Grand Hyatt Amman We sincerely apologize for the inconvenience caused for your room cleanliness. Please rest assured that your comments have been shared with the Department Heads concerned and we will work on to further improve our services. We are looking forward to welcome you in the near future. Rania Jasser Marketing Communications Manager Grand Hyatt... More

Egypt
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 21 April 2013

I stayed in most of 5 stars hotels in Amman looking for a high quality hotel and this was my first stay in Hyatt. Overall the hotel is very good, comfortable and quite rooms. Excellent breakfast, best in town. The checkin experience was not encouraging but the stay was nice. Room service was on time and good food. In Amman... More

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GrandHyattAmmanHotel, Manager at Grand Hyatt Amman, responded to this review
16 May 2013

Dear Ashraf W, Greetings from Grand Hyatt Amman I was delighted to learn that overall you enjoyed your stay with us and your kind comments are very much appreciated. We hope we will have the chance to welcome you again with us at Grand Hyatt Amman Best regards Rania Jasser Marketing Communications Manager Grand Hyatt Amman More

Gloucester, UK
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 18 April 2013

Stayed just one night at Grand Hyatt in Amman as part of a business trip. Overall, very positive experience. Room was comfortable, nicely decorated to good standard with some small extra decorative touches and furniture that made it less bland than many large hotel chain rooms seem to often be. Comfortable bed and decent pillows. Despite the busy road outside... More

Was this review helpful? Yes 1
GrandHyattAmmanHotel, Manager at Grand Hyatt Amman, responded to this review
18 May 2013

Dear StephenR58, Greetings from Grand Hyatt Amman. I was delighted to learn that overall you enjoyed your stay with us and your kind comments are very much appreciated. I am glad that you enjoyed your Vietnamese experience at Indochine restaurant , and I hope you will have to chance to explore our other dining facilities, fitness center and spa during... More

Dubai, United Arab Emirates
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 15 April 2013

Visited twice this month and was very impressed. The staff service was impeccable throughout the hotel. The breakfast buffet was extensive and well thought out. The business centre staff were very helpful and all of the staff reacted awkwardly when offered a tip. I have not experienced this before but it was pleasant to have a tip appreciated instead of... More

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See 3 more reviews by Meiksinparadise for Amman
GrandHyattAmmanHotel, Manager at Grand Hyatt Amman, responded to this review
16 May 2013

Dear Meiksinparadise, Greetings from Grand Hyatt Amman I was delighted to learn that overall you enjoyed your stay with us and your kind comments are very much appreciated. Thank you very much for your comments about the service you received from our employee Malek. We look forward to welcome you again with us at Grand Hyatt Amman Best regards Rania... More

Dubai, United Arab Emirates
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 7 April 2013

Spent 1 night at this place and will never go back. The rooms are rundown, bathrooms in need of a good clean and maid service should be instructed not to bang the doors shut during their evening rounds - which for some strange reason takes place between 10pm-11pm. All in all it was a bad experience.

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GrandHyattAmmanHotel, Manager at Grand Hyatt Amman, responded to this review
16 May 2013

Dear Allandubai, Greetings from Grand Hyatt Amman Your feedback is of tremendous value to us all and your evaluation will form an important part of our ongoing program to continuously monitor the quality of our services and facilities. Please rest assured that your comments about the cleanliness and the noise in the floors have been shared with the Department Heads... More

Senior Contributor
46 reviews 46 reviews
43 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 5 April 2013

A great place for those whom a hotel's public areas have to impress. Well decorated, albeit small rooms. Imposing array of security barricades upon entering property. Going through metal detectors, to enter lobby, adds to the charm factor. {+} Extensive use of marble flooring throughout. Immaculately clean. Classicly styled grand entryway. {-} Poorly soundproofed rooms- especially doors. Unsypathetic staff. Stuffy... More

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See 10 more reviews by xerophytic for Amman
GrandHyattAmmanHotel, Manager at Grand Hyatt Amman, responded to this review
7 April 2013

Dear xerophytic , Greetings from Grand Hyatt Amman I was delighted to learn that overall you enjoyed your stay with us and your comments are very much appreciated. Kind regards Rania Jasser Marketing Communications Manager Grand Hyatt Amman More

Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 April 2013

The hotel has renovated the rooms recently, breakfast is great! dinner is good (but expensive if compared to the restaurant ouside the hotel) service is professional and efficent. And not too much expensive considering the level of the hotel.

Was this review helpful? Yes
GrandHyattAmmanHotel, Manager at Grand Hyatt Amman, responded to this review
7 April 2013

Dear Powergi , Greetings from Grand Hyatt Amman , I was delighted to learn that overall you enjoyed your stay with us at our newly renovated rooms and your kind comments are very much appreciated. Kind regards Rania Jasser Marketing Communications Manager Grand Hyatt Amman More

Amman, Jordan
1 review
5 of 5 stars Reviewed 2 April 2013

We have stayed in the hotel for a month when we moved to Amman, I know the hotel as well as other 5 star hotels in Amman very well and in my opinion all things considered the Grand Hyatt is the best hotel in town, the location is great the outlets are superb and a job well done on the... More

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GrandHyattAmmanHotel, Manager at Grand Hyatt Amman, responded to this review
7 April 2013

Dear Talal Z, Greetings from Grand Hyatt Amman I was delighted to learn that overall you enjoyed your stay with us at th newly renovated rooms , and i am glad you liked the new healthy menu for the in room dinning section, and please be informed that we are currently in the process of changing all our a la... More

Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 31 March 2013

I stayed at Le Royal (across the street) for 5 nights, and after going to aqaba for a couple of nights, I wanted to check out the Grand Hyatt for my remaining stay in Amman. To start, it took me almost one hour for check in, the rooms are dated, and housekeeping for my room acted like he is giving... More

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GrandHyattAmmanHotel, Manager at Grand Hyatt Amman, responded to this review
7 April 2013

Dear Edzahmed , Greetings from Grand Hyatt Amman , We sincerely apologize for the inconvenience during your last stay. We are excited to inform you that Grand Hyatt Amman has undergone some wonderful changes over the last 18 months, as we have completed our room renovation programme that started in June 2011. The renovation included all room categories. Grand Rooms,... More

 
 
Grand Hyatt Amman
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InterContinental Jordan
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Hotel Summarization (Beta)

What travellers say

  • Rooms are spacious(4)
  • Very nice(4)
  • Club lounge(4)
  • Breakfast buffet(3)

Additional Information about Grand Hyatt Amman

Address: Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan
Phone Number:
Region: Jordan > Amman Governorate > Amman
Amenities:
Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotels in Amman
#7 Business Hotels in Amman
#13 Family Hotels in Amman
Price Range: £££
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Grand Hyatt Amman is the preferred address for the discerning business traveler and leisure travelers visiting Amman. The hotel is conveniently located in the heart of Amman's business and diplomatic district, with an invaluable link to the Trade, Exhibition and Conference Centre, and just 30 minutes from Queen Alia International Airport. Grand Hyatt Amman is also within easy access of Amman's exclusive shopping areas and is the ideal base from which to discover Jordan’s numerous attractions. Grand Hyatt Amman offers 311 elegant guestrooms, including 16 suites and Hyatt's exclusive Grand Club® accommodation. The hotel's spacious rooms offer everything from high-speed Internet connectivity to heavenly feather duvets, while the suites are a haven of exceptional luxury and modernity, accented by an Arabesque style. Grand Hyatt Amman also provides 50 luxury residential apartments for the long-staying guest. Housed in the Hyatt Tower, the apartments are linked to the hotel by a walkway. Promising the ultimate in indulgence, comfort and a home-away-from-home experience, the hotel spares no effort to ensure that every guest’s needs and expectations are met and exceeded, and that their stay is exquisite, relaxing and memorable. ... more   less 
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Also Known As:
Grand Hyatt Amman Hotel Amman
Grand Hyatt Amman Hotel
Hyatt Amman
Amman Grand Hyatt
Amman Hyatt

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Grand Hyatt Amman
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