I initially planned to stay here for just one night after a long drive from Petra (checked-in after midnight and the manager gave me a very good rate) but since I was very pleased with the room and the service as a whole I decided to stay on for the next 3 days. Indeed it was a good decision and... More

After booking with Booking.com, I surprisingly found my three nights booking not available at show up, the employe at the information desk told me that they will give me a room for one night for the price they offered at my booking but have to pay an extra amount for the next 2 nights (30$/night), refusing this concept (fraud) I... More

The facilities themselves are nice. The rooms are clean and spacious... rooms on the upper level are renovated and quite modern and the breakfast is very nice. A few warnings though... (1) if you're staying in the winter, the rooms are not exactly heated and can be quite chilly, (2) the location is quite far from any restaurants and shopping,... More

I've read some negative reviews about this place and can't agree with any of them. We had 1 bedroom with kitchenette (fully equipped, so you can even make a dinner), and the room had living room as well, so my husband slept on the sofa, and I slept in the bedroom along with 2 kids. Bed is amazing, great quality... More

I stayed at the crystal suite for four nights on a business trip. I have been to Amman on many occasions and usually stayed at either the Sheraton or intercontental, however due to the Sheraton being fully booked, and the intercontental being further away from where my appointments wer being held, i opted for the crystal suite, as location was... More

I booked this hotel last minute since prices were too high at other places and the pictures looked OK. The location is OK and did not matter much to us since we had a car. We had 2 couples with us who had toddlers with them, hence we booked rooms with kitchenette for them at a high cost (turned out... More

My room was of a good size and the bathroom was great (despite leaky shower tray) however there were a few issues which would make me think twice about staying again. Staff were relatively friendly, although we were made to wait for about 20 minutes before we could check in - surprising as we arrived on time and there were... More

3 nights, 2 rooms (106 and 206), neither with working air conditioning and neither looked like the website. 1st room had bad smell from bathroom and then aircon stopped working, staff to their credit readily moved us to second room, still old decor (plaster peeling from walls, old style bathroom with dark shower area, tatty kitchenette) which wasn't great, minibar... More

While the staff who works at the hotel were helpful, professional and appologetic, the ongoing problems we encountered were not attended to. We picked this hotel because it offered wifi in the rooms and the price was reasonable. Unfortunately, for 3 of our 4 days we did not have any Internet service. The first night the Internet service was slow... More