salam alykum
the hotel is devided into 3 building, one of them is the hotel, the other 2 are the apartments, the hotel it self is ok, but my experiance with the aprtment was bad, the travel agent didn't explain to us that the aprtment are 1-2 star rating, they were far inside the building away from the main door. the bathroom shower didn't work properly. so be careful about what they offer u. customer service was helpful and ready for upgrade if u r ready to pay, i visited mecca in ramadan, the hotel was busy and u have to pay extra. he did upgrade us from the bad apartment to more acceptable level but the shower problem is still there.
the bed sheets were old.
the first apartment had bad smell. i hope that u ask u travel agent about detail before u accept the deal.
there were buses the whole day to the harm in ramadan during our stay in the middle 10 days of ramadan. traffic was bad on fridays only. walking to the Harm will take around 15 minutes. u have to go up hill... more