Initially I booked Mezzaluna Restaurant 3 weeks ago and received an email 2 weeks after it was all confirmed to say that they had given the booking to a government party without consulting us and offered us a table at Sayad Restaurant saying it was as good. So, we took our party of 14 VIP customers to the Sayad Restaurant... more

Ask hotel check-out to reverse your credit card deposit on the spot upon check-out!!! They will swipe 6,000dirhams (USD1650.00) if you stay in their cheapest room as a deposit for your room and then not do anything about reversing the deposit to your bank/card even when you tell them to do so. DEMAND that they do it on the spot... more

the hotel is too big , too German , and the service cannot keep up with the class of the hotel. one is not allowed to move the umbrellas at the beach, because management wants to keep the symetry and it is too much work to rearrange them at the end of the day. we booked a room with seaview... more

The Emirates Palace is just Amazing hotel, lovely food, and supper service and staff The entrance hall is enormous - truly gigantic and almost completely empty, however there are staff to lead you from the main doors, The Suite was nice and clean, We had one meal in the Mezzaluna the Italian restaurant it was nice and fine again we... more

First trip last year excellent so returned this year for our Pearl wedding anniversary. Would never go in ramadam again either. Lovely room, mixed service. Paid £23 for 5 teabags with a kettle! Was overcharged by 20% as they add on to Phone cards purchasd in shop. Lovely staff, cold food in buffet restaurant. Tried to Upgrade to Suite from... more

A stay in the Emirates Palace is a must if you visit Abu Dhabi. The hotel is vast and has all the requirements for any visitor whether on business or leisure. The rstaurants are expensive and are not as good value as elsewhere in Abu Dhabi but are well designed and comfortable. The hotel actually only operates a few of... more

The Emirates Palace is just that, a Palace. Situated at the end of the Corniche in Abu Dhabi it overlooks the sea with its own private harbour. The hotel is gigantic for want of a better word. At the beginning is a garden leading up to the main enterance beautifully manicured and well laid out. At the top of the... more

I chose this hotel for 2 nights stay at Abu Dhabi, and caught a taxi from Dubai. When i told the driver of my destination, he was quite shocked and surprised and was ringing one of his buddies and speaking of his astonishment, lol. This hotel is simply magnificent, and quite literally a palace. The sheer size of the hotel... more

I stayed here last year and had a great week; excellent food, friendly and attentive service, pleasant atmosphere. So I booked a return visit and it's all gone horribly wrong. Most notably, the quality of the service has taken a massive dive. True, some staff are friendly and approachable, but for the most part they are indifferent bordering on the... more