The ambience in the hotel was amazing and the staff extremely friendly. However despite having booked for 2 adults and 2 children (aged 5 and 3) we were given a room with only 1 double bed. We asked almost everyday to be moved to a bigger room but were told each time they was nothing that could be done. The... more

I found this Shangrila property to be very nice. The hotel location was abit out of the city, but a shuttle bus runs through out the day to get you to the city. The pool area was very relaxed. I didnt see any kids running around as they had designated childrens facilities. The business centre was fairly well equipped. I... more

Combined 6 days leisure/business trip with my family. Had requested joining rooms on booking, but this was hard to accommodate upon arrival. A hotel of this class should really be more attentive to prior requests! European Front Desk staff were arrogant and not genuinly friendly (as opposed to the Asian staff). Once we got our rooms they were, as expected,... more

Shangri La is the best hotel in town. I say this after months of regular business travel and having stayed in all the other 5 Star hotels in Abu Dhabi. I have stayed in Shangri La, Intercontinental, Beach Rotana and other hotels for over 50 nights over the past two years. None of the other hotels in town come c... more

A very nice hotel, with big rooms, very classy with great service and with very effective and polite staff. more

My husband had a business trip to Abu Dhabi so I thought I would tag along. All of the hotel staff were friendly and I never felt uncomfortable being on my own in the day. The room was very comfortable and the bed was huge, I slept like a log, which is not like me at all. Although the weather... more

We arrived mid-afternoon on 04 July for two nights. It’s difficult to fault anything in a Shangri-La hotel, and this new (late 2007) addition is no exception. At check-in we were advised that there were no non-smoking rooms available for our reserved room class; we agreed to take a smoking room, and were immediately upgraded to a poolside executive room... more

Having tried several downtown hotels, chose the Shangri-la after a magnificent business lunch there on a previous trip. The location may not be for everyone, but it was actually ideal for me. Most of my work was at the Mussafah industrial area or back & forth to the airport on short side trips. Avoiding the often painful drive to &... more

Spent one night here for a girly get away in April. Hotel is gorgeous, looks out over onto the Sheikh Zayed mosque - very peaceful hearing the call to prayer.Restaurants in hotel were quit e pricey but we jumped a golf buggy (you can get an abra as it's connected by waterways) to a souk next door - there's a... more