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Marriott Mena House, Cairo
6 Pyramids Road, Giza 12556 Egypt
Full view
View all photos(5,012)5,012
Room & Suite (1029)
Dining (403)
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4.5
#8 of 123 hotels in GizaLocation
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Travellers' Choice
Marriott Mena House, Cairo comprises 331 luxury rooms and suites, many boasting views of the Pyramids, the lavish gardens or the swimming pool, four restaurants and lounges, expansive indoor and outdoor meetings and banquet facilities, a heated swimming pool and a health club. Discover our unparalleled and unique hotel in Cairo, Egypt.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Walking tours
Car hire
Conference facilities
Public wifi
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Taxi service
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Sun loungers / beach chairs
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Hair dryer
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Room types
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
English, Arabic
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
Location
Getting there
Somewhat walkable
Grade: 71 out of 100
71
Cairo Intl Airport
19.4 mi•
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Car Hire
3,460Reviews283Q+A100Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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Detailed Reviews
We had 5 nights at the Mena House while staying in Cairo. An Egyptian friend had recommended this hotel for it's amazing views and he was completely right, the view is the best part of the hotel.
I wish I could give it 5 stars but we had a few issues when we arrived which were eventually sorted out: when we arrived at 2am we were given a room which was dirty and it seemed like hadn't been cleaned in a long time, we went back to the front desk with our luggage (the golf cart they had to move people from one wing to another was broken), the 2nd room given then had an awful smell of smoke, then the 3rd room was given and it was clean but the bathroom was dirty. The next morning Guest Services reached out to us and we explained the entire situation and they took care of everything making sure the room was perfectly cleaned every day. Our floor cleaner Mr.Ahmed Rabie made sure the room was perfect and we had fruits and Egyptian desserts every day. I hope the hotel can recognize him.
Now as for the hotel, the rooms are really nice, very spacious with a very nice shower. The gardens are beautiful with a great view of the pyramids. The breakfast has a lot of options for all diets.
As for the location it's a little far away from downtown and the airport but if you want to see the pyramids it's perfect. Would stay here again.
I wish I could give it 5 stars but we had a few issues when we arrived which were eventually sorted out: when we arrived at 2am we were given a room which was dirty and it seemed like hadn't been cleaned in a long time, we went back to the front desk with our luggage (the golf cart they had to move people from one wing to another was broken), the 2nd room given then had an awful smell of smoke, then the 3rd room was given and it was clean but the bathroom was dirty. The next morning Guest Services reached out to us and we explained the entire situation and they took care of everything making sure the room was perfectly cleaned every day. Our floor cleaner Mr.Ahmed Rabie made sure the room was perfect and we had fruits and Egyptian desserts every day. I hope the hotel can recognize him.
Now as for the hotel, the rooms are really nice, very spacious with a very nice shower. The gardens are beautiful with a great view of the pyramids. The breakfast has a lot of options for all diets.
As for the location it's a little far away from downtown and the airport but if you want to see the pyramids it's perfect. Would stay here again.
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Date of stay: March 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mena H, Director of Marketing Communications at Marriott Mena House, Cairo
Responded 16 Mar 2020
Dear Guest, Thank you so much for your comments on the Trip Advisor. I am happy to read your comments and thank you for sharing your valuable feedback. Rest assured we will definitely work upon feedback offered and will definitely strive for excellence. Thank you Tarek Lotfy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you would like to get out of business and work pressure you have to go for a stay at Marriott Mena House, check in was really was a very personalized by Front desk "Habiba" she was so attentive and kind, Captain Tarek from the bell team he escorted us to the room and made the room orientation for us and also provided us with what we really need. Also when I asked him to drive me to the entrance and we had a chat about the heritage of Mena house he was a perfect storyteller, he took me to an old journey, you should ask for him and hear the story.
We enjoyed at the pool and really the service was amazing, also want to hilight that they are sanitizing the pool area (chairs) and everywhere in the hotel, i would like to thank samer from the pool bar he was very nice and smiley.
Don't miss to go to 139 restaurant at night to see the magical view overlooking on the pyramids and tasty food with really nice service, next day in the morning you have to wake up early to get your breakfast at 139 Restaurant with another magical view however it is the same but looks really different. Would like to thank Chef Hatem, Mohamed and Ms. Amal they are really attentive.
Thank you Mena house for this magical stay.
Ahmed Kamel
We enjoyed at the pool and really the service was amazing, also want to hilight that they are sanitizing the pool area (chairs) and everywhere in the hotel, i would like to thank samer from the pool bar he was very nice and smiley.
Don't miss to go to 139 restaurant at night to see the magical view overlooking on the pyramids and tasty food with really nice service, next day in the morning you have to wake up early to get your breakfast at 139 Restaurant with another magical view however it is the same but looks really different. Would like to thank Chef Hatem, Mohamed and Ms. Amal they are really attentive.
Thank you Mena house for this magical stay.
Ahmed Kamel
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Date of stay: August 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mosaad Hussein, Other at Marriott Mena House, Cairo
Responded 29 Aug 2020
Thank you very much for sharing your valuable feedback with us. Looking forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall a very well run hotel with excellent service. The facilities are first rate and the views of the pyramids from the grounds and the all day restaurant are special.
As a platinum Marriott rewards member, I had access to the executive lounge and an upgraded room. My room upgrade was to a "larger, deluxe" room. It was easily twice the size of normal Marriott rooms with a king bed, large desk, sofa and large balcony overlooking the main property (not the pyramids). The bathroom included a large shower, freestanding soaking tub (with a view of the property), and double sinks.
The executive lounge is open 24 hours for basics like coffee, soda, and water and has nice spreads for breakfast, light lunch, and a 2 hour happy hour. The happy hour includes several unique appetizers (e.g., shrimp tadhir, beef kibbeh, mini ravioli) some excellent wines including local ones. And of course, salads and desserts. The best part was the excellent service. It was also quite nice that I was able to use the lounge after check out as I had a very late night flight.
People that had Pyramid view rooms really like the view. I had to walk 3 minutes for the view.
It seems (at least for February) that Cairo hotels are reasonable. Certainly the price I paid was very good for a high end hotel at a special location.
As a platinum Marriott rewards member, I had access to the executive lounge and an upgraded room. My room upgrade was to a "larger, deluxe" room. It was easily twice the size of normal Marriott rooms with a king bed, large desk, sofa and large balcony overlooking the main property (not the pyramids). The bathroom included a large shower, freestanding soaking tub (with a view of the property), and double sinks.
The executive lounge is open 24 hours for basics like coffee, soda, and water and has nice spreads for breakfast, light lunch, and a 2 hour happy hour. The happy hour includes several unique appetizers (e.g., shrimp tadhir, beef kibbeh, mini ravioli) some excellent wines including local ones. And of course, salads and desserts. The best part was the excellent service. It was also quite nice that I was able to use the lounge after check out as I had a very late night flight.
People that had Pyramid view rooms really like the view. I had to walk 3 minutes for the view.
It seems (at least for February) that Cairo hotels are reasonable. Certainly the price I paid was very good for a high end hotel at a special location.
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mena H, Director of Marketing Communications at Marriott Mena House, Cairo
Responded 17 Feb 2020
Dear Guest, Thank you for choosing to stay with us and taking valuable time to share a review . It was a pleasure to have you stay with us during your recent visit to Cairo and thank you for choosing Marriott Mena House for your stay in Cairo. I am delighted to learn that accommodation and setting exceeded your expectations. We are happy to learn that you enjoyed cuisine and attentive service. Your generous compliments will motivate all of us to strive for creating exceptional experiences for our guests. Once again thank you for the patronage, the team at the hotel and I look forward to welcoming you back at Marriott Mena House. Best Regards, Tarek Lotfy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent three nights here. Obviously, the location cannot be beat. The pyramids are literally right there everywhere you look. Other positives include the food at the restaurants (we tried all of them - Alfredo’s was probably the best but we liked them all), and the vintage photos everywhere. Other positives include the cleaning staff, who were super friendly and attentive, and the laundry service, which did a really nice job on our clothes. Now for the negatives. Unfortunately, the historic part of the hotel is under renovation so we were not able to see that. The design of the more modern wing is bizarre. The lobby and bar area is so confusingly designed that literally every time we came and went we saw people wandering around lost. The rooms were fairly good sized but the furnishings are tired and worn and the bathrooms were not practically designed. The service in the restaurants was uniformly very slow and often confused -they would bring the wrong item and not realize it, for example. It also seemed like everyone was walking around terrified that they were doing the wrong thing and asking if everything was OK, but unfortunately it just wasn’t. The service is just nowhere near up to the location. The hotel should really be a five star luxury property with service to match its location, but it just isn’t. I would not stay there again.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mena H, Director of Marketing Communications at Marriott Mena House, Cairo
Responded 19 Feb 2020
Dear Guest, Thank you for choosing Marriott Mena House for your stay in Cairo. We have noted your feedback regarding slow service at the restaurant, which did not meet your expectation and we apologize for any inconvenience you have experienced. You feedback is important to us and was shared with our team members. Meanwhile, we are glad you enjoyed our unique location, food, and vintage photographs. Looking forward to welcome you back at Marriott Mena House. Best Regards Tarek Lotfy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi
Spent a couple of days in Mena House, location, pyramid view and service were awesome. Booked a pyramid view room on the executive floor with free excess to 24 hours lounge, worth every penny.
Staff were so friendly, helpful and well trained. Dining was average, in the lounge and the Italian restaurant, didn’t try the Asian, which seems to have an excellent reputation. Outdoor heated pool, 28C, was fantastic, ultra clean, as I swam with mask and the pool floor was so clean. Landscape is very lovely and well maintained. The only negative point is the renovation taking place in the whole historical old building, so, we could not have our afternoon tea in the famous Mena house terrace. At last, I would like to thank Ms. Clara, for helping us to do a half day pyramids tour at a very reasonable price, which I highly recommend, and definitely don’t try touring or visiting the pyramids-by yourself. Also, many thanks for chef Ragab and Maher for their valuable service that make us feel like home.
Spent a couple of days in Mena House, location, pyramid view and service were awesome. Booked a pyramid view room on the executive floor with free excess to 24 hours lounge, worth every penny.
Staff were so friendly, helpful and well trained. Dining was average, in the lounge and the Italian restaurant, didn’t try the Asian, which seems to have an excellent reputation. Outdoor heated pool, 28C, was fantastic, ultra clean, as I swam with mask and the pool floor was so clean. Landscape is very lovely and well maintained. The only negative point is the renovation taking place in the whole historical old building, so, we could not have our afternoon tea in the famous Mena house terrace. At last, I would like to thank Ms. Clara, for helping us to do a half day pyramids tour at a very reasonable price, which I highly recommend, and definitely don’t try touring or visiting the pyramids-by yourself. Also, many thanks for chef Ragab and Maher for their valuable service that make us feel like home.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We visited Marriott Mena house right before Christmas 2020. We are a family of 4 with two little kids. The atmosphere was quite relaxed, since there weren't a whole lot of tourists due to the COVID-19 situation. Overall, we had a wonderful stay at the Mena house. The hotel staff were very friendly, did a great job cleaning and sanitizing the common areas as well as the restaurants/lounge. The breakfast had a great spread with both Egyptian and international food.
The reason for the four star is our utter disappointment with the arranged pyramid tour, which completely ruined our experience. We were initially looking for private transport since the hotel concierge made it sound like it was quite a distance to the entrance from the hotel. The concierge service arranged for a pickup. We were met by a person called Saad, who started out trying to convince us that the only way we could tour the pyramids is using his service as a facilitator and guide. During the short ride to the entrance, he went on and on about how popular he was and that we should pay him extra and get his service. Since we have 2 kids, we thought it might be a good option if a driver would take us to the pyramids and drive us around to different spots where we could appreciate the history and admire the panorama. So we agreed to his service, which would cost 3 times that of the price for pick-up/drop-off. After we agreed, Saad proceeded to tell us that we need to get a camel/horse carriage ride. We were not up for it since the camels and horses looked to be in poor shape, but he kept insisting despite us telling him that we were not interested. After visiting the grand pyramid, we asked him to take us to a panorama point, but he kept telling us that camels are the only way to do it. Finally, I looked up on the internet and asked him to take us to a specific vista point. I also found that there was another point where you could see all three pyramids from a nearby café. However, he kept insisting that this was not possible, even though we paid him to drive us around. Furthermore, now he mentioned that we only have him for 2 hours and we need to move on.
We finally gave up and asked him to take us to the Sphinx. When we reached there, he suggested we should just take a photo and go to the papyrus museum to buy stuff. We kept politely declining and he seemed very disappointed. We insisted and visited the Sphinx area. When we got back, he mentioned that we used up more time than agreed and we need to pay hefty amount for the extra time. At this point, we were very upset due to the constant hassle and complained to the hotel staff when we reached back. After a very unpleasant exchange, we ended up paying more (six times more) than the initially agreed price.
This whole experience ruined our time at the pyramids in Giza. The next day, we visited the pyramids in Sakkara And Dahshur through a different company (that's for another review) and had a completely different experience, in a positive way.
The reason for the four star is our utter disappointment with the arranged pyramid tour, which completely ruined our experience. We were initially looking for private transport since the hotel concierge made it sound like it was quite a distance to the entrance from the hotel. The concierge service arranged for a pickup. We were met by a person called Saad, who started out trying to convince us that the only way we could tour the pyramids is using his service as a facilitator and guide. During the short ride to the entrance, he went on and on about how popular he was and that we should pay him extra and get his service. Since we have 2 kids, we thought it might be a good option if a driver would take us to the pyramids and drive us around to different spots where we could appreciate the history and admire the panorama. So we agreed to his service, which would cost 3 times that of the price for pick-up/drop-off. After we agreed, Saad proceeded to tell us that we need to get a camel/horse carriage ride. We were not up for it since the camels and horses looked to be in poor shape, but he kept insisting despite us telling him that we were not interested. After visiting the grand pyramid, we asked him to take us to a panorama point, but he kept telling us that camels are the only way to do it. Finally, I looked up on the internet and asked him to take us to a specific vista point. I also found that there was another point where you could see all three pyramids from a nearby café. However, he kept insisting that this was not possible, even though we paid him to drive us around. Furthermore, now he mentioned that we only have him for 2 hours and we need to move on.
We finally gave up and asked him to take us to the Sphinx. When we reached there, he suggested we should just take a photo and go to the papyrus museum to buy stuff. We kept politely declining and he seemed very disappointed. We insisted and visited the Sphinx area. When we got back, he mentioned that we used up more time than agreed and we need to pay hefty amount for the extra time. At this point, we were very upset due to the constant hassle and complained to the hotel staff when we reached back. After a very unpleasant exchange, we ended up paying more (six times more) than the initially agreed price.
This whole experience ruined our time at the pyramids in Giza. The next day, we visited the pyramids in Sakkara And Dahshur through a different company (that's for another review) and had a completely different experience, in a positive way.
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Date of stay: December 2020
Rooms
Service
Room Tip:Â hotel with best view of the pyramids
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have stayed at some pretty amazing hotels, this hotel is surely at the top! The hotel and grounds are well laid out and very clean and orderly! Three restaurants all were extremely nice with wonderful staff. ALL the staff at the hotel bend over backwards to make sure you are taken care of in the highest degree, you will not be disappointed! The room we had was absolutely amazing! The pyramids are right in front, sit on your deck and enjoy them! The room itself was really nicely laid out, extremely clean! We had room 336, can’t imagine the views get much better. Large closet with a safe. Large bathroom with a comfortable shower. We had a king, very comfortable bed and coverings. Nice desk and sitting area with a couch with a TV. Water next to your bed and coffee pot. Mini fridge with cola and juice. The room has great lighting. Fresh cut flowers daily, we had rose petals on our bed daily. There is a ATM machine that you can use to convert money, being from the US it was simple. There is also a bank open 24 hours onsite.
We stayed four nights and had zero things to complain about, nothing what so ever! You will feel like you are at home, amazing service!
We were there in February and the pool was not open and the golf course and original section of the hotel is under construction, not open.
We stayed four nights and had zero things to complain about, nothing what so ever! You will feel like you are at home, amazing service!
We were there in February and the pool was not open and the golf course and original section of the hotel is under construction, not open.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We went there only for one night not sure what to except as it was our first time there and our first hotel visit in Egypt since COVID.
As a Marriott Titanium member, the hotel makes sure to appreciate your loyalty. The hotel staff couldn’t have been more helpful. I requested a Pyramids Suite using my suite nights, but unfortunately none were available. The hotel still upgraded me free of charge to a garden suite.
The suite was modern, clean and functioning yet keeping with the traditional design which makes this hotel unique.
The lounge was closed due to COVID, so we had our breakfast and dinner at 139 restaurant overlooking the Pyramids which was great, however please note that finding an outdoor table could be a challenge especially during sunset.
Tip: go early to the restaurant to find a table outside overlooking the pyramids during sunset.
COVID-wise, all staff were wearing masks and kitchen utensils were given wrapped in plastic. I was also told by staff that there is a 12 hour gap between new guests occupying a room.
Overall, we had a great time. The property is lovely, the landscape beautiful, not to mention the charm of the pyramids by your side.
The main lobby is currently under renovation, so we used the new lobby by the pool.
Finally, I applaud the hotel’s management for the selection and training of their staff. All of which were on a mission to make our staff as comfortable as possible. Special thanks to Christy, Clara and Hedeya. We will definitely go there again.
As a Marriott Titanium member, the hotel makes sure to appreciate your loyalty. The hotel staff couldn’t have been more helpful. I requested a Pyramids Suite using my suite nights, but unfortunately none were available. The hotel still upgraded me free of charge to a garden suite.
The suite was modern, clean and functioning yet keeping with the traditional design which makes this hotel unique.
The lounge was closed due to COVID, so we had our breakfast and dinner at 139 restaurant overlooking the Pyramids which was great, however please note that finding an outdoor table could be a challenge especially during sunset.
Tip: go early to the restaurant to find a table outside overlooking the pyramids during sunset.
COVID-wise, all staff were wearing masks and kitchen utensils were given wrapped in plastic. I was also told by staff that there is a 12 hour gap between new guests occupying a room.
Overall, we had a great time. The property is lovely, the landscape beautiful, not to mention the charm of the pyramids by your side.
The main lobby is currently under renovation, so we used the new lobby by the pool.
Finally, I applaud the hotel’s management for the selection and training of their staff. All of which were on a mission to make our staff as comfortable as possible. Special thanks to Christy, Clara and Hedeya. We will definitely go there again.
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Date of stay: September 2020
Rooms
Location
Service
Room Tip:Â Go a bit early to the restaurant to find a table outside overlooking the pyramids during sunset.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mosaad Hussein, Other at Marriott Mena House, Cairo
Responded 30 Sept 2020
Dear Valued Guest, Thank you very much for choosing Marriott Mena House to stay in while visiting Egypt. we are very happy you enjoyed your stay and hospitality services extended to you by every hosts and hostesses in our hotel. your comfort, safety , security and full satisfaction are always at the center of our attention. we are very grateful for your kind recognition of our hotel associates who will be always more than happy to welcome and serve you back again. Looking forward to seeing you soon again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed here for 2 nights with some family and relatives on a tour of Egypt. We had a Deluxe Pyramid View room (#462). The first night it was difficult to see the Giza pyramids due to dust and probable smog, unless they were illuminated (which happened periodically). The next day, we had clear skies and views. It was such a pleasure to eat breakfast with a view of the historic pyramids!
There was a lot of sightseeing to do in the Giza/Memphis/Saqqara area. I would have liked to have had more time to relax at the Mena House by the pool or their many waterways.
Our room was spacious with a sitting area and sofa. The king bed was comfortable. There was plenty of closet space in the hallway. The bathroom was of adequate size. There was a single vanity and a combination tub/shower that was partially enclosed. Some water would get out of the shower area onto the bathroom floor if you used the overhead rain shower head. The room contained several universal wall plug outlets.
The hotel lobby area was a little bit of a labyrinth, getting between the reception area and the appropriate elevator. But eventually you could figure it out.
Hotel staff were friendly and spoke and understood English very well. Wi-Fi worked well, including with my Virtual Private Network. The breakfast buffet area had lots of appetizing choices; it had the most selection of any buffets during my trip.
One thing I observed is that hotels such as the Mena House have removed information about the hotel that used to be a binder somewhere in your room; I suspect it was removed due to concerns about possibly spreading coronavirus. There should have been handouts available at reception with key information—location and hours of restaurants, location of breakfast, hours when swimming pool and spa are open, map of property, whether water in the hotel and restaurants are filtered, etc. As an alternative, this info could be put on the hotel website, but that was not the case.
I observed another thing that travelers should be aware of. For meals, you pay a 12% service charge and 14% VAT (on the base charge plus service charge). When you charge the bill to your hotel room, a 1% city tax and a 0.14% R.C. VAT (both on the base and service charge) are added to the price of the restaurant bill.
There was a lot of sightseeing to do in the Giza/Memphis/Saqqara area. I would have liked to have had more time to relax at the Mena House by the pool or their many waterways.
Our room was spacious with a sitting area and sofa. The king bed was comfortable. There was plenty of closet space in the hallway. The bathroom was of adequate size. There was a single vanity and a combination tub/shower that was partially enclosed. Some water would get out of the shower area onto the bathroom floor if you used the overhead rain shower head. The room contained several universal wall plug outlets.
The hotel lobby area was a little bit of a labyrinth, getting between the reception area and the appropriate elevator. But eventually you could figure it out.
Hotel staff were friendly and spoke and understood English very well. Wi-Fi worked well, including with my Virtual Private Network. The breakfast buffet area had lots of appetizing choices; it had the most selection of any buffets during my trip.
One thing I observed is that hotels such as the Mena House have removed information about the hotel that used to be a binder somewhere in your room; I suspect it was removed due to concerns about possibly spreading coronavirus. There should have been handouts available at reception with key information—location and hours of restaurants, location of breakfast, hours when swimming pool and spa are open, map of property, whether water in the hotel and restaurants are filtered, etc. As an alternative, this info could be put on the hotel website, but that was not the case.
I observed another thing that travelers should be aware of. For meals, you pay a 12% service charge and 14% VAT (on the base charge plus service charge). When you charge the bill to your hotel room, a 1% city tax and a 0.14% R.C. VAT (both on the base and service charge) are added to the price of the restaurant bill.
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Date of stay: November 2021
Location
Cleanliness
Service
Room Tip:Â Ask for a pyramid view room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is within the Pyramids complex and a short stroll up to the plateau. There is nothing quite like waking up and strolling to breakfast under the shadow of a 4,500 wonder. The location is also easy to get an uber and is around 45-60 minutes from Cairo airport.
The grounds are tranquil and well-tended and the rooms pleasant. I was upgraded to a garden suite which had a sizeable bathroom, lobby and seating area. All the rooms seem to have a balcony.
My stay was marred by the fact Egyptair lost my baggage and made it difficult for me to collect it even when it was located so effectively I had a week with no personal items.
I have tier status with Marriott so could access the lounge and most days could be found working on the computer there (very useful) and none of the staff battered an eyelid at my almost constant presence, with Ramy even bringing me a glass of red wine at one point. The executive lounge is excellent at this property.
I also had to rely on some fast turnaround laundry service as I only had the clothes I was wearing until I could purchase some replacements. Eisa was a superstar and got my clothes back to me within an hour, even staying late after the laundry should have closed.
Once I finally got my suitcase back, I could try out the fitness centre, which was well appointed and spacious.
I have only two minor criticisms. On one night there was a corporate event in the grounds with extremely loud music until 11pm. I phoned up at 10.50, not to complain (although I imagine many guests would already have done so), but to ask the anticipated end time. The operator first informed me it had ended; which was a surprise as it was still blasting out, and then strangely advised me to go down and watch the event. He didn’t really get the point of the call.
Lastly, the hotel is flying the union flag upside down at their front gate. A small point but I believe a reversed Egypt flag would get a custodial sentence. I mentioned it to the front desk staff but it was still upside-down on departure.
The grounds are tranquil and well-tended and the rooms pleasant. I was upgraded to a garden suite which had a sizeable bathroom, lobby and seating area. All the rooms seem to have a balcony.
My stay was marred by the fact Egyptair lost my baggage and made it difficult for me to collect it even when it was located so effectively I had a week with no personal items.
I have tier status with Marriott so could access the lounge and most days could be found working on the computer there (very useful) and none of the staff battered an eyelid at my almost constant presence, with Ramy even bringing me a glass of red wine at one point. The executive lounge is excellent at this property.
I also had to rely on some fast turnaround laundry service as I only had the clothes I was wearing until I could purchase some replacements. Eisa was a superstar and got my clothes back to me within an hour, even staying late after the laundry should have closed.
Once I finally got my suitcase back, I could try out the fitness centre, which was well appointed and spacious.
I have only two minor criticisms. On one night there was a corporate event in the grounds with extremely loud music until 11pm. I phoned up at 10.50, not to complain (although I imagine many guests would already have done so), but to ask the anticipated end time. The operator first informed me it had ended; which was a surprise as it was still blasting out, and then strangely advised me to go down and watch the event. He didn’t really get the point of the call.
Lastly, the hotel is flying the union flag upside down at their front gate. A small point but I believe a reversed Egypt flag would get a custodial sentence. I mentioned it to the front desk staff but it was still upside-down on departure.
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Date of stay: February 2020Trip type: Travelled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mena H, Director of Marketing Communications at Marriott Mena House, Cairo
Responded 19 Feb 2020
Dear Guest, Thank you for posting your review on Trip Advisor and sharing your experience. We pride ourselves in creating personalized experiences for our guests. We are happy to note your compliments on Food, service and location. The entire team is thankful for your gracious comments and for being so kind and motivating. It is only through your accolades that keep them going and creating unforgettable memories for our very valuable guests. Thank you for recommending us and we look forward to the delight of welcoming you back. Best regards, Tarek Lotfy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi, our experience at the main house was very comfortable. We never felt out of place and we did not bring dress clothes. My husband and I travel very light from the US. Although we didn’t use the swimming pool, we sat and enjoyed the outdoor café. It looked to us that people wore bathing suits from whatever country they came from. Nothing outrageous or skimpy but, just regular swimming suits. I hope that makes sense. I can’t remember if I saw people wearing shorts, but we tend to travel with decent looking hiking pants. We ate in the dining room one night and it looked like people were what I would call resort casual , Also most nights we ate outside at their barbecue. It was very nice. If you can be sure to get a pyramid view. It is something you will never forget and a great way to wake up in the morning, Even though we did not have resort casual wear the entire staff never made us feel awkward. I guess you can tell we loved it there, I wish we could’ve stayed longer or that we could go back.
The hotel would absolutely allow your child to share your room. I am convinced you will have an amazing stay. Do not forget to pack your swim attire, as the pool is amazing and food service caters for children also. ENJOY
Yes, the hotel does provide a boxed breakfast (actually takes up 2 boxes). We left the hotel at 4:30 a.m., I think, and our breakfasts were ready to go.
its says there is a service charge of 12% on the menu plus 20% if in room dining
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"Sit outside for breakfast and face the pyramids…I cannot think of a better way to begin a day."Read full review
"Hotel will tell you you can't walk to pyramids and should take one of their taxis there - this takes longer because of traffic."Read full review
"You might want to bring in a European-type multi-outlet adapter if you have devices which you want to work near your bed. "Read full review
"Stay here. You will not regret . Just wonderful ambiance , pool ,food, most importantly staff"Read full review
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PRICE RANGE
£202 - £362 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mena house oberoi hotel giza, oberoi hotel giza, oberoi hotel mena, oberoi giza, mena house hotel, mena oberoi, mena house giza, giza oberoi
LOCATION
EgyptGiza GovernorateGiza
NUMBER OF ROOMS
331
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingMARRIOTT MENA HOUSE, CAIRO - Updated 2024 (Egypt/Giza)
Frequently Asked Questions about Marriott Mena House, Cairo
What are some of the property amenities at Marriott Mena House, Cairo?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Marriott Mena House, Cairo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Marriott Mena House, Cairo?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Marriott Mena House, Cairo?
Yes, valet parking is available to guests.
What are some restaurants close to Marriott Mena House, Cairo?
Conveniently located restaurants include Alfredo Restaurant, The Moghul Room, and 139 Restaurant.
Are there opportunities to exercise at Marriott Mena House, Cairo?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Marriott Mena House, Cairo?
Yes, dry cleaning and laundry service are offered to guests.
Does Marriott Mena House, Cairo offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Marriott Mena House, Cairo?
The staff speaks multiple languages, including English and Arabic.
Are there any historical sites close to Marriott Mena House, Cairo?
Many travellers enjoy visiting Great Sphinx (0.7 miles), Khafre's Pyramid (0.7 miles), and Pyramids of Giza (0.6 miles).
Does Marriott Mena House, Cairo have any great views?
Yes, guests often enjoy the park view available here.