It's in a quiet location, which matters in Nairobi. There is a lovely shaded courtyard. Restaurants under broad porches are charming. The pool is not exceptional, but for how badly you may need peace and tranquility while in Nairobi! They have an EXCELLENT burger at the pool (try it.) The desk staff is friendly and professional. The reason I don't... More

We started our African Safari here. The Location is OK (for Nairobi) the Lobby/Bar is great. The décor is classical. The grounds and gardens are great & well maintained. The rooms are very comfortable with all the facilities you would expect in a 5 star hotel. The food & service is very good, the staff are courteous, and are willing... More

My second time at this hotel. The perfect place to relax in Nairobi. Very good service, extremely attentive and very professional. The meals are great, and the rooms are extremely comfortable. Also a nice gym, and garden setting. After long days in Nairobi, the Norfolk is the perfect. Good wireless and internet access, plus all mod cons. Not an ideal... More

I stayed here on a work trip 8 nights in Nairobi, it was a perfect location and hotel to return to in the evenings after being out all day for work. The hotel restaurants are alright if you are staying in for the evening. The room was lovely and spacious with a view on the inside courtyard.

I keep on coming back to this place. tried the other`luxury` ones , the new ones in Nairobi , but is is for me how a hotel has to be. Welcoming , clean , good food , the bar is perfect , the Tatu a little overpriced , the breakfast terrace is so nice and so much food you can... More

I stayed for three nights at The Norfolk and had a fantastic time. The room itself was very nice and quiet, overlooking the main courtyard, the room service, bar and restaurants were all of a very high standard and the hotel gym was also great. I had a very peaceful and relaxing stay which I didn't necessarily expect because it... More

The Norfolk is certainly my favorite hotel in Nairobi and from my experience probably the best in town. I also believe that it competes well with similar class hotels elsewhere in the world. The hotel has a number of things going for it. Above all there is a wonderful fusion of the old British colonial style of the property and... More

Stayed one night here during my 3 night stay in Nairobi and this was the best hotel. The rooms and bathrooms were large and the service was fantastic. I really enjoyed the room looking out to the beautiful courtyard, with the very comfortable bed and large flat screen TV. For a hotel in the downtown Nairobi it was very quiet... More

I visited the hotel during my recent holiday in Kenya. I lived in Nairobi 30 years ago so this was a re visit. The hotel was in process of renovation but the friendly staff were very helpful and welcoming. We sat in the bar and watched Margaret Thatcher's funeral on the television. The staff very helpfully gave us a table... More