At the end of a safari into the Kenyan Rift Valley I made a wise choice to stay at the Norfolk, a guarantee for a successful conclusion of my trip. Some of the older 'wazees' still recognized me and the reception was equally alert to my return, giving me the 'Abraham Block' suite, which instantly brought back many memories of... More

This hotel is nice for Africa, but not up to the same standards as 4 or 5 star hotel in the U.S. It was a nice stay, but the room I got was very old and a bit outdated. The bed was a bit hard and not so comfortable and the linens were nothing to write home about. Also the... More

I had lots of massages throughout the entire world. I have been to dozens of Spas but there is one massage I will remember for the rest of my life because she came to sell me the service as we were relaxing by the pool with my wife.she gave me the best deep tissue massage ever. Even better than massages... More

Kindly cancel the contract you have with the private investor whose currently running the health club because this cannot be part of a five star hotel And if it is then the Operations manager ;The chief housekeeper, The unit manager and the supervises if there are any should explain how this place got to be so dirty and there people... More

I have stayed in this hotel many times for extended periods, part business part pleasure stay. I really like the colonial style of the hotel and te beautiful gardens. The staff is really well trained and the service is very personalised. I never been in a hotel where the staff do remember you by name, except at the Mara Safari... More

The environment in the hotel is good and reminds one of the bygone imperial era. The hotel property is spread over vast area. I stayed in the room opposite to the swimming pool and it was fairly far from reception The room was fairly big, quiet and cozy. My room had both shower and a bath tub and shower had... More

Fairmont the Norfolk is a hotel within the CBD of Nairobi, I have always enjoyed my visits there, I happen to have visited all their rooms as I am a tour Operator and what is notecably is their decor, space and everything is done supebly be it the finishings, how they make their beds etc They also have laid a... More

Is the ladies changing-room/steam/sauna meant to be used by the members of stuff or guests? Monday evening in the steam room lights were off l had the chance to see one member of stuff I could not read her name tag due to the tinted door but she had a white polo t-shirt paired with dark pants.She came in used... More

very much enjoyed the stay. Hotel as the naive (me) assumes the good old british times. Staff is friendly and helpful. Breakfast outdoor was a great location, food was good, variety varies but always ok. More