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Fairmont The Norfolk


Hotel class 5.0 of 5
Harry Thuku Rd, Nairobi 00200, Kenya
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Reviews you can trust

71% Recommend
3.5 of 5 stars 48 reviews
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By trip type
All (48)
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3 of 5 stars
Calgary, Canada
3 Aug 2009 | Trip type: Friends getaway

It used to be a nice old hotel that was hard to get a room at. This time it was almost empty in the middle of tourist season....hmmmmmm. The rooms are nice (though expect housekeeping to wake you up early if you don't display the do not disturb sign). Be very watchful of your bill. We booked 4 rooms online... more

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3 of 5 stars
Hertford, United Kingdom
27 Jul 2009 | Trip type: Couples

I agree with Carpet9. We had not stayed at the Norfolk before but we had expected a grand old colonial hotel. What we found was a dreadful modern place devoid of any atmosphere. We could have been in a Holiday Inn. Moreover the restaurant was closed so we had to eat outside on a chilly night. I would not stay... more

Disappointed
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2 of 5 stars
Hampshire,
9 Mar 2009 | Trip type: Couples
3
people found this review helpful

Having stayed at The Norfolk for Christmas, pre-safari, 20 years ago, we were much looking forward to a return visit. On that occasion it had been a memorable stay. This time we spent one night at the end of a holiday before returning home, and I shall not be in a hurry to return. The wonderful Colonial atmosphere has completly... more

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4 of 5 stars
Boulder, CO
27 Oct 2008
3
people found this review helpful

Booked two nights at the Norfolk through our US travel agent to give us a little down time prior to joining friends for a house party/safari. We had ordered the hotel vehicle to meet us. Expensive at I think $35 per person, but preferable to sorting out a good taxi driver late at night. We were a litle irritated that... more

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5 of 5 stars
Pretoria, South Africa
1 Oct 2008 | Trip type: Family
3
people found this review helpful

We stayed at the Norfolk for four nights in September with two teenagers.The hotel has a colonial charm about it with photos of early settlers to Kenya adorning the walls of the corridors which make interesting viewing.The rooms were large and had comfortable beds and a great plasma TV. A nice touch was the complimentary cheese platter and wine that... more

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5 of 5 stars
Martinsville, Virginia
20 Aug 2008 | Trip type: Friends getaway

After travelling for two days from our home in Virginia USA, the Fairmont Norfolk Hotel was an oasis for our first two nights in Kenya on the way to a safari. The beds were comfortable, service was impeccable, the food was very good (the best butternut squash soup I've ever eaten) and the room service breakfast served at 545am on... more

Poor service
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3 of 5 stars
ireland
10 Aug 2008 | Trip type: Couples

We stayed here for one night . Most aspects of the hotel were good but we had booked a pick up from the airport with them . Can you imagine our frustration on arrival to find firstly our luggage was missing and then to discover we had to organise our own taxi. THis proved to be an excellent choice. Jatco... more

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5 of 5 stars
Norfolk
16 Feb 2008

Not the Norfolk we knew of old (1960s, now much expanded) but still the most nostalgic hotel in Nairobi. If you want a slice of Africa of old, stay here. Ibis grill great food, lovely service. more

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4 of 5 stars
Ontario, Canada
2 Feb 2008

We stayed at the Norfolk Hotel on for two nights in January before leaving on a photo safari and during the day on our return to Nairobi. The room was fine, the service excellent, the property beautiful and the food delicious. There are still renovations underway, but we were out most of the day so we didn't notice the noise.... more

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2 of 5 stars
Edina MN
12 Jan 2008 | Trip type: Family
1
person found this review helpful

Our family stayed there twice - both times for one night. The hotel is going through a renovation which may account for what we encountered. (One of the dining rooms isn't operating.) The first time was fine - we were upgraded and our stay was very brief (less than 8 hours). The second stay was longer and was very unhappy.... more

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Fairmont The Norfolk Also Known As

  • Fairmont Hotel Norfolk
  • Norfolk Hotel Nairobi
  • Fairmont Hotel Nairobi
  • Norfolk Nairobi
Address: Harry Thuku Rd, Nairobi 00200, Kenya
Nairobi hotels Fairmont The Norfolk
3.5/5.0
48