Changed room 6 times in 3 days due to BEDBUGS and electrical problems. The Assistant manager knew as well as other staff members about the bugs. They just moved me to another room with Bugs again and again. We were told because we were with a tour we should not expect good service. More

The rooms were HUGE! But the towels had holes in them..... The breakfast was okay. Location not that great. Refrigerator in room along with an electric hot water pot for your tea, but they didn’t provide you with tea like other hotels do. Complimentary bottle of water every day. Hair dryer, but not powerful enough for me. The beds were... More

I am staying here because I am part of group that has been touring China. Prior hotels the group has stayed in have been pleasant. Even when the hotel staff has not understood English they have smiled and presented a warm welcome. However, this hotel has not trained its staff in customer service, so there is no welcoming spirit. In... More

We stayed in the hotel as part of a group tour of ten and all of us returned quite disappointed. The room quality is good, however surprised its a four star hotel as it had no gymnasium or swimming pool facilities which are rudimentary to get a 4 star rating. The front desk staff were very very rude. Hardly anyone... More

Avoid this hotel is a brothel! Prostitutes are in the hotel, proposition call cards are slipped under your door and condoms for sales in the room. We tried to pay for our hotel incidentals with a credit card but they only took in cash at the front desk – you can book on-line with a credit card…… This hotel is... More

Stayed at the Best Western Premier for two nights. we were a big group. The rooms were of a good size and well appointed bathrooms. The bbreakfast spread can be a little better for vegetarians. There is even a phone in massage service offering very good reflexology. More

I had a very poor experience interacting with the Best Western staff during my stay in June. (Admittedly, I do not speak Chinese, but I expected the staff at a 4-star to be reasonably competent.) Upon arrival, I was informed they could only issue one room key per room, which was highly inconvenient as my friend and I planned to... More

We had a bad experience at this Best Western Beijing. Front desk people are very rude and not professional at all. No sitting area for people to wait at the lobby while check out. Not recommended at all !!!!!!!!!!!!!!! More