Hotel is very well kept and clean. This goes for all common areas and rooms. Service is good, although it would be nice if more of the staff spoke English. Assistant Managers are awesome, Bruce was super helpful and went far and beyond my greatest expectations. Just a genuinely helpful and caring human being. Everything in the hotel quite expensive... More

Attended a meeting with many international visitors. Staff were great in attending to all our requests, however unusual to them. The Internet was slower and more restricted than I expected - but this was not due to the hotel. Front desk staff and IT support optimised what they could. The food was great - plenty of choice and quality -... More

The only complaint about this hotel is its location: midway between downtown Beijin and the Great Wall. Great if you plan a trip to the Wall and the Ming Dynasty's Tombs. A bit far from the centre of Beijin, although taxis are very cheap: less than 100 yuan from town and 120 or so from A/P. I was impressed with... More

the room was spacious, always clean, they respected DND, i did not like the food, and none of the staff spoke English. we had to wait for one manager, a European lady who was very helpful in terms of communication.i loved the structure, and the breakfast restaurant which had a lot of sun light with an atrium above. i recommend,... More

Stayed at the Loong Palace for 3 weeks. Found the hotel to be excellent in almost every category that you can think of. The breakfast was a great buffet that was very comprehensive and the staff very attentative and friendly. The gym/spa was very well equipped. The room was a larger room, which provided everything for a very comfortable stay... More

Stayed here in January for the first part of my trip to China. As mentioned by other reviewers, it is not very centrally located for Beijing but great for heading to the Badaling Gate at the Great Wall. We found that the best solution was getting a taxi to the metro and using the metro system - which was incredibly... More

Just stayed at Loong Palace and had a horrible stay. Tried to use the IDD for calling and it didn't connect a bunch of times. For the times that it didn't connect, the hotel charged me! I asked the front desk to remove them. Finally after yelling at me like a child and giving me a Chinese history lesson, the... More

our 3 night stay in this hotel was organised through a tour group in hong kong so the slightly lengthier distance between it and the city was not an issue as we travelled on a tourbus. it fulfilled its functions of being a comfortable place to sleep. the lobby and foyer area is very 'grand', typical of mainland china hotels,... More

The hotel looks new and clean. The staff is friendly. The decor of the room is quite trendy. The bathroom is huge with a shower and a bathtub. I was having some problem with the shower. The glass door doesn't close very well and water would leak out. I had to put towels outside to absorb the leaking water. The... More