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Island Shangri-La Hotel


Hotel class 5.0 of 5
Supreme Court Road, Pacific Place, Hong Kong, China
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Reviews you can trust

94% Recommend
4.5 of 5 stars 153 reviews
Excellent
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By trip type
All (153)
[ Date ] [ Rating ]
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5 of 5 stars
London
22 Nov 2009 | Trip type: Couples New

We stayed at the Island Shangri-La for 10 days and found it to be an amazing hotel. Our room was beautiful and a good size, with some good little touches to make our stay much more comfortable. The free wi-fi was a great additon to the room and our view was lovely, despite us staying in the cheapest room type.... more

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5 of 5 stars
Delhi
12 Nov 2009 | Trip type: Business, Couples
3/3 found this review helpful

The Island Shangri La is a wonderful, luxorious Hotel in the Admiralty area of Hong Kong. It is adjoining the Pacific Place mall (along with the Conrad and the JW Marriott). It is luxury from the time you check in to the time that you leave. We had a fantastic room with Butler service on one of the upper floors.... more

Management response from
Nathalie Cockayne, Director of Rooms

Dear GagsDelhi Thank you so much for your very kind posting on Tripadvisor. I am delighted to know that you enjoyed our services and facilities during your stay with us. We truly strive to offer the best service we can at every opportunity and feedback such as this helps us to really motivate the team. As for the television, please...

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5 of 5 stars
London, United Kingdom
8 Nov 2009 | Trip type: Business, Solo travel

This was my second or third stay at the Island Shangri-La and I doubt it will be my last. Efficiency starts on arrival, where my bags were whisked from the taxi by staff as I was escorted to the reception desk. No wait for check-in and staff are very charming. My Golden Circle membership got me some sort of room... more

Management response from
Nathalie Cockayne, Director of Rooms

Dear RusNewton On behalf of Island Shangri-La Hotel, I would like to express our heartfelt appreciation for your recent stay and for sharing your positive experiences and kind words with the other TripAdvisor visitors. We are delighted to know that you enjoyed our services and facilities. In regards to the issue of presenting the bill for your breakfast, please accept...

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5 of 5 stars
Perth, Australia
28 Oct 2009 | Trip type: Friends getaway
4/4 found this review helpful

I recently returned from 4 nights in Hong kong with 5 friends (who had known each other for approx 30 years!). We looked at all the options on Kowloon and HK Island and eventually decided on the Island Shangri La - primarily based on the outdoor pool and the option for a triple share room (not all hotels offer this)... more

Management response from
Nathalie Cockayne, Director of Rooms

Dear Quorta Greetings from Island Shangri-La Hotel. Thank you very much for taking the time to share your positive experiences and kind words with other Tripadvisor visitors about your recent stay at our hotel. I am very pleased to know that all of you enjoyed our services and facilities throughout the stay. Through your valuable comments, I will be delighted...

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5 of 5 stars
Sydney
24 Oct 2009 | Trip type: Business
3/3 found this review helpful

Great location, great service, great food. One of the best places to stay in Hong Kong with the typically high standards of Shangri-la. more

Management response from
Nathalie Cockayne, Director of Rooms

Dear Pud333 On behalf of Island Shangri-La Hotel, I thank you for your recent stay at our hotel and for sharing your kind words with the other TripAdvisor visitors about your stay at our hotel. We are delighted to know that you enjoyed our services and facilities. Thank you once again and we are looking forward to the opportunity to...

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5 of 5 stars
uk
15 Oct 2009 | Trip type: Couples
6/6 found this review helpful

My wife and I spent a couple of nights in this excellent establishment whilst on a long multi centre holiday staying in the very best hotels both in cities and beach areas. from the airport pick up to the airport drop off the level of service was outstanding. weve been fortunate enough and worked hard enough to afford to stay... more

Management response from
Nathalie Cockayne, Director of Rooms

Dear bmws6driver On behalf of the Island Shangri-La, I would like to express our heartfelt appreciation for your kind words in regards to your recent stay experience at our hotel. I am particularly delighted that you impressed in our attentive services. We believe that the quality of our people is of the utmost importance in helping us to make your...

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5 of 5 stars
English living abroad
6 Oct 2009 | Trip type: Family
4/4 found this review helpful

We really enjoyed our stay here while househunting in Hong Kong. The room was well kept, clean and welcoming. The restuarants were excellent and the service at breakfast was impeccable. The staff make huge efforts to deliver personal service, for example my son enjoys apple and yoghurt for breakfast. On our first day the staff must have noticed me struggling... more

Management response from
Nathalie Cockayne, Director of Rooms

Dear Karen0101 Thank you so much for taking the time to share your comments and positive experiences with other Tripadvisor visitors about your recent stay at our hotel. I am delighted you enjoyed our services and facilities during your stay. We greatly appreciate your feedback as it is one of the best means we have to reward and motivate our...

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5 of 5 stars
London
5 Oct 2009 | Trip type: Business
3/3 found this review helpful

I really enjoyed my stay at the Island Shangri-La. The rooms are well appointed and very comfortable. The bathroom was a good size and most importantly the shower was hot and powerful. I was surprised with the length of wait for the lift sometimes but I guess that's being a bit picky. The Lobster bar was very pleasant although I... more

Management response from
Nathalie Cockayne, Director of Rooms

Dear Glitch33 Thank you very much for your kind posting on Tripadvisor. I am delighted to hear that you enjoyed your stay with us and that the hotel. We truly strive to offer the best service we can at every opportunity and feedback such as this helps us to really motivate the team. As for the guest lift delays, we...

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5 of 5 stars
Montreal, Canada
4 Oct 2009 | Trip type: Business, Solo travel
2/2 found this review helpful

The island Shangri-La stands above a large mall where everything can be found. From all the upscale brands you can think of to a movie theater and a bookstore. Service is impeccable. Room with everything you need and the right size. Excellent gym. Nice pool. Very good food. I really wished they had more hotels around the world. The only... more

Management response from
Nathalie Cockayne, Director of Rooms

Dear Thefoureyedpanda Greetings from Island Shangri-La Hotel, Hong Kong. Thank you very much for sharing your feedback on your recent stay at our hotel with other Tripadvisor visitors. I am pleased you enjoyed our services and facilities. In regards to the internet speed, please accept our sincerest apologies for the inconvenience that may have been caused. Kindly be assured that...

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5 of 5 stars
London/Hong Kong/Joburg
31 Aug 2009 | Trip type: Couples
2/2 found this review helpful

My partner surprised me with a night at the Island Shangri La for my 30th birthday. It was truely an incredible experience. The staff went out of their way to make us feel comfortable - nothing was too much of a problem - in fact I don't think I have ever encoutered such a friendly service at a 5* hotel!... more

Management response from
Nathalie Cockayne, Director of Rooms

Dear Sofmav Thank you very much for your kind posting on Tripadvisor. I am delighted to hear that you enjoyed your birthday with us and that the hotel and team exceed your expectations turning the event into a very memorable occasion. We truly strive to offer the best service we can at every opportunity, and feedback such as this helps...

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Island Shangri-La Hotel Also Known As

  • Island Shangri La Hotel
  • Hotel Island Shangri La
  • Shangri La Hotel Hong Kong
Address: Supreme Court Road, Pacific Place, Hong Kong, China