The views! I doubt there can be bad view in the Novotel Citygate basement! It is beautiful there, amazing, dare I say, stifling to look out the window, any window, but the staff does not listen very well, they are distant, and the room was not exactly clean. We had two nasty spoons in our tea/coffee cups upon arrival which... More

It's all about the rooms. They're big, their decor is superb, the windows vast, the bed is big enough to hold a large party in, the bathroom is spot-on, and the TV is enormous and has about three million channels. The staff are perfectly pleasant though the place is so huge that the personal touch is inevitably missing. The restaurants... More

Very convenient and attractive hotel. Rooms are small but modern and clean (in our experience). Great views from all rooms. The best thing is the outlet mall attached to the hotel. Attracts shoppers from all over Hong Kong. Convenient and punctual shuttle bus to airport. More

Decent hotel however terrible issues with cleanliness. Ordered food in the bar - waited - food came 20 mins later. It was busy so it took a bit. Waitress proceeded to dump food all over table - she then picked up and food came back less than 30 seconds later. They admitted they just replaced food on table and only... More

I'm a big fan of this chain, and this Novotel is one of the best. I stay here because it feels less busy and crowded and I can take the train/subway into the city and read along the way. I can keep my room and take a return flight to the mainland in a day without having to pack up... More

One night stay. Close to airport and appreciated the shuttle service. Room presented well but couldn't find light switches. Breakfast was pretty average but was adequate. Suitable hotel for an over nighter. More

Good position close to airport with free shuttle. Good service, rooms slightly tired. Very good position within a large mall with great foodcourt and metro into HK which is 24 mins away. More