We have stayed in other Sofitel Hotels wordwide and have always enjoyed their hospitality and impeccable service, however, this stay was one huge disappointment considering the very poor service. For this Hotel Category and the Room Price we were charged (stayed at the Club Floor) we expected much more. more

I had really no expectations for this stay and was just glad to have a place to lay my head. However, this was a very nice hotel with a very nice room. Upscale features throughout. Only at breakfast at the hotel, but the buffet was huge and very diverse. Got the feeling that the listed hotel nightly rate could be... more

I stayed at this hotel for 4 days on business trip to Nanjing. I have stayed in other Sofitel's so familiar the brand. This hotel is really unremarkable for the money being charged. The hotel has very little character and is situated on quite a grubby street. I had two meals in the restaurant and whilst not poor quality the... more

I had the opportunity to stay at the Sofitel Galaxy in Nanjing. It was just an overnight stay and fortunately a very pleasant one. While the entrance is so so and the layout of the hotel is a bit confusing, where it excels is in its service. I was upgraded to the Club level upon check-in and the formalities were... more

We were here during June 2009. I can honestly say the service here was top-notch - I felt like a VIP whenever I needed to speak to the front office staff. Most of the staff are fluent english speakers, and go out of their way to answer your questions or requests more

Stayed 9 nights for work, good location, near downtown and few mins walk to shops and food mall with cheap eating. Lake isnt a good walk, subway not too far too. Buffet breakfast was nice, nice fruit and yoghurts along with the typical western stuff. Dinner was a little over priced (230RMB), only tried it once. There are much better... more

Fantastic swimming pool ! Service in the bar and restaurant should improve more

We stayed at the Sofitel Galaxy in Nanjing for one night while on holiday in Shanghai and were so impressed by the hotel that we were reluctant to go back to our less exciting hotel in Shanghai. The staff at the Sofitel are brilliant, the rooms are beautiful and the location is great. It's around a ten minute walk to... more

Second time round here after a rather mixed experience before. Hotel well situated for central of city. Pleased to report the room sanitation appeared less odourful and the room was comfortable (same issues prevail in absence of clock)..however the real inbedded problem appears to be the degree of training of staff. Had a poor experience in arriving at the bar... more