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Shangri-La Jakarta

Jl. Jend Sudiman Kav. 1 Kota BNI, Central Jakarta, Jakarta 10220 Indonesia
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Traveller (2530)
Room & Suite (630)
Videos (5)
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About

#44 of 624 hotels in Jakarta
Location
Cleanliness
Service
Value
Travellers' Choice
Voted as 2021 Best Business Hotel in Jakarta by Business Traveller Asia-Pacific Awards, Shangri-La Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 662 guest rooms, including 40 suites, 118 Horizon Club rooms and 504 Deluxe rooms. All rooms give an access to spectacular city views. Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste contemporary Chinese cuisine at JIA . Sample enticing Japanese delicacies at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S. Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar, to the outdoor tennis courts. Take a break at the swimming pool surrounded by a lush garden oasis and experience one of the most luxurious private spas in the city, Chi, The Spa at Shangri-La Jakarta.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Tennis court
Waterslide
Kids stay free
Valet parking
Wifi
Hot bath
Swimming pool toys
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Poolside bar
Children's television networks
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Desk
Minibar
Cable / satellite TV
Bath / shower
Air purifier
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Iron
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English, Indonesian, Malay
Hotel links
Special Offer:Exclusive Member Rate
3,325Reviews12Q+A100Room tips

Reviews
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Traveller rating
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Popular mentions
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Lidya H wrote a review 17 Mar
6 contributions
If you are looking for Tepanyaki in Jakarta ,Always choose to come back here nishimura tepanyaki, great food, great service from mrs.Siti and master chef for tepan with mr.Irwan. Thankyou Mrs.Siti and Mr.irwan for great service. We will back ..
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Jakarta, General Manager at Shangri-La Jakarta
Responded 2 days ago
Dear Lidyah, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Phiko L wrote a review 17 Mar
1 contribution
Nishimura Teppanyaki course dinner with the family, great Japanese cuisine, awesome service by Ms. Siti and also amazingly cooked by Mr. Irwan, the taste and price is well worth it. Will come back definitely!!!! Highly recommended. Thank you
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Jakarta, General Manager at Shangri-La Jakarta
Responded 2 days ago
Dear Phiko, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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michael j wrote a review 14 Mar
Pacific Coast Australia, Australia2 contributions1 helpful vote
The Satoo restaurant was great esp the staff including Septi & Ake. So warm, professional & accomodating. Everything about the hotel is 5 star. The reception, concierge & all the other staff are exceptional too. Would definitely recommend the hotel.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Jakarta, General Manager at Shangri-La Jakarta
Responded 2 days ago
Dear Gypsy, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LM L wrote a review 10 Mar
Jakarta, Indonesia3 contributions
Septi, Roby, chef Rizky, Dedy, Tajudin, Ronal, thank you for your hospitality in the Satoo restaurant.. But unfortunately, there is no microwave in our room, since we bring our baby, it's a necessity to warm our baby's food... But overall, this hotel bring a new experience for my family.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Jakarta, General Manager at Shangri-La Jakarta
Responded 1 week ago
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dani W wrote a review 8 Mar
4 contributions1 helpful vote
The rooms are lovely and spacious. The staff are outstanding. So friendly and accommodating. Ghaza brought my room service and was so welcoming. Lovely stay in Jakarta. The day spa is beautiful and the massage was excellent. Can't wait to come back.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: As Ramadan is approaching everything closes down outside of the resort.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Jakarta, General Manager at Shangri-La Jakarta
Responded 1 week ago
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JB wrote a review 1 Mar
2 contributions
My lovely waiter, Ghaza, was incredibly, polite, helpful and offered excellent service. The hotel is well appointed and clean and it has a very nice in room dining menu. Looking forward to trying one of the in house restaurants Really happy with my stay so far. Thank you Ghaza!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shangri-La Jakarta, General Manager at Shangri-La Jakarta
Responded 2 weeks ago
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Excursion38777862874 wrote a review Feb 2024
1 contribution
Deddy, Septi , tajudin, Ronal The room is good and clean, and the food is also very good. There is alot of food options to choose from and their all very good, I personally like the japanese food the best. The service is also very amazing, everyone here is very nice and friendly. They even brought a bowl of fruits for closing and they will offer you lots of things and will also get it for you. The point is that their service is the best. Sangat ramah & seru jika diajak ngobrol. I would definitally go here again. Most recommend
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Jakarta, General Manager at Shangri-La Jakarta
Responded 3 weeks ago
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Arianne S wrote a review Feb 2024
1 contribution
I had a wonderful stay at the Shangri-La Hotel Jakarta. The facilities were luxurious, the food delicious, and the service and assistance provided by the hotel staff was exceptional. Mrs. Milda, Mr. Firman, Mr. Dodi, and Mr. Yadi were particularly helpful during the corporate event that I organized. They were patient, quick, and reliable in all conditions, ensuring that all of my activities ran smoothly. I am very grateful for their assistance in making my event a great success.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Shangri-La Jakarta, General Manager at Shangri-La Jakarta
Responded 3 weeks ago
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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danielschwizer wrote a review Feb 2024
Selong Belanak, Indonesia8 contributions3 helpful votes
Today’s review is a story that in my opinion embodies the spirit of service we consistently experience at the Shangri-La. We have stayed here many times, and often enjoyed the buffet at Satoo. My favorite dish on the buffet menu is Indian Butter Chicken with fresh Naan. During this last stay we had time to visit Satoo for breakfast and I headed straight to the Indian corner, only to learn that Indian Butter Chicken is served during dinner. No problem, there are a multitude of great choices here! We ordered some eggs, got some other things from the buffet and sat down. Ten minutes later someone shows up at our table with a dish. First, we thought they had the wrong table, but then we realized it was Sous Chef Asep who I had talked to about the Butter Chicken. He took it upon himself to make a fresh portion for me, with Naan. And it was absolutely delicious - of course! That’s the kind of service that makes me stay here every single time we’re in Jakarta… later Asep and his team came back with some truffles and a chocolate thank you note for being a guest. Way to go, Asep and team! Looking forward to next time!
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Jakarta, General Manager at Shangri-La Jakarta
Responded 4 weeks ago
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ScubaJoJo wrote a review Feb 2024
Sydney, Australia251 contributions61 helpful votes
What's not to love. The pool is amazing, with attentive pool staff. Very kid friendly with big play area. Rooms are large and spacious. Selection of dining choices and even a bar/ club downstairs (with dress code) I often return to this hotel and never diaspointed. Oh and the smell!!! The minute you arrive, the lobby has this perfumed arouma.. it's so inviting Location is good, short cab rides to Grand Indo Mall and many others.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Jakarta, General Manager at Shangri-La Jakarta
Responded 4 weeks ago
Dear ScubaJoJo Many thanks for your review. We are delighted to hear that you enjoyed our hospitality, thank you for sharing your experience. regards Timothy Wright General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£113 - £142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel jakarta, shangri la jakarta
LOCATION
IndonesiaJavaJakartaTanah Abang / Sawah Besar
NUMBER OF ROOMS
618
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SHANGRI-LA JAKARTA - Updated 2024 Reviews (Indonesia)

Frequently Asked Questions about Shangri-La Jakarta
Which popular attractions are close to Shangri-La Jakarta?
Nearby attractions include Grand Indonesia Mall (0.6 miles), Plaza Indonesia (0.7 miles), and Thamrin City Trade Mall (0.6 miles).
What are some of the property amenities at Shangri-La Jakarta?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Shangri-La Jakarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Jakarta?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Jakarta?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Jakarta?
Conveniently located restaurants include La Brasserie Restaurant, Sana Sini Restaurant, and Al Nafoura Lebanese Restaurant.
Are there opportunities to exercise at Shangri-La Jakarta?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Jakarta have airport transportation?
Yes, Shangri-La Jakarta offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Jakarta?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Jakarta offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Jakarta?
The staff speaks multiple languages, including English, Indonesian, and Malay.