My first experience staying at this hotel started with them putting me in a smoking room without asking my preference first. I told them to record that my preference is non smoking room with a king size bed. Then they moved me to a room on the 18th floor next to the elevator shaft. Mind you this is a high... more

This is my second stay in this hotel. I spent one night here on business. The check in was very smooth. I arrived at 8.30 am after an early flight from the US. The guy at the reception checked me in so early without any questions. The lobby is very nice with a view of the garden. There are sevaral... more

1. Room size and bed are so-so. Pillows below par. 2. Shower cubicle is too small. 3. Service was above average 4. Good range of restaurants. Tried Rosso, BATS, Satoo and Nadaman. Nadaman is expensive though. 5. Overall not particularly outstanding value. more

(The Background: I was checked in for 2 weeks in Intercontinental - but I wasnt happy with their security so managed to get moved. A very pleasnt surpise to find I was then in booked into the ShangriLa - RESULT!) Like all ShangriLas - Excellent Rooms, Excellent Food, Excellent Venue and Excellent Staff. Walking around the gardens and pool area... more

I've stayed at the Shangrila several years ago and came back last year for my grand father's anniversary celebration. The food at the function itself was awful, we ordered the most expensive menu but the quality was not acceptable for a five-star hotel. The rooms were great, but the management of the hotel has declined. I left my dress in... more

This was my first Visit to a shangri-la hotel and can only say. THIS IS THE BEST HOTEL I HAVE EVER STAYED IN. The hospitality of the indonesian people is amazing all the staff where lovely and very welcoming nothing was a problem. The rooms are traditional but stunning, The bathroom was so beautiful and the tub was HUGE! The... more

Let me start by saying that the Shang Jakarta has one of the best breakfast buffet spreads I've seen in any hotel I've stayed in. Bar none. Beautiful rooms and tastefuly decorated rooms in an Old World style. Room amenities (bathrobe, slippers, complimentary mineral water, etc.) are as you would have a right to expect from a Shangri-La Hotel. No... more

Although this Shangri La doesn't have one of the famous Shang CHI spas, the Jakarta hotel's spa is more than adequate. And I'm speaking from experience! The hotel also offers a freeform pool in a lush, tropical environment. There are also a variety of high-end, creative restaurants. However, be forewarned, there is very little--by way of walking distance--to the hotel,... more

My first stay was in July and I returned in August. During the first occasion I was already impressed especially with the number of staff and the service par excellence. Strict security before entry ensuring it's a safe oasis, perky greetings from almost every staff. Usually the proof in the pudding is the second stay. I must say I really... more