checked in around 11pm, found hotel is running at full house situation due to some group. being upgraded to deluxe room instead of my original booking standard room but was give a smoking room. i have asked the hotel staff to provide me a non smoking room but not available. found no slipper in the room, called 4 times waited... More

i booked the superior room on the premier floor but when we arrived we got an upgrade to deluxe at premier floor. It has easy access from airport. its located in the middle of shopping district, you can easily walk to mangga dua square or ITC mangga dua. even though there is a lot of traffic jam in the street... More

A hotel that once had its benefits, but is lost in time as maintenance and upkeep seems to have been forgotten. The rooms are huge, the lights dim and the overall "brown" impression is so depressing that this is only for sleep and then out. I expect much more from something carrying the Novotel brand. That said, it is a... More

Good location. Walking distance to Carrefour, shopping malls, fastfood / restaurants / bakeries. Easily accessible (via toll) from the Soekarno-Hatta airport. Service staffs are friendly, and the room is quite clean and big. Towels are not 4-star hotel's standard though. Bed & pillows are comfy and clean. The room comes with water heater, tea/coffee bar, hair dryer, torch light, basic... More

stayed often in Premier Floor and always satisfied for the service, ambience, and food. Super friendly service there, special mention to Ms. Wina in the reception desk and Ms. Tanty for arrange my sudden meeting I love stay in Novotel Mangga Dua because the strategic location which easier to find something to eat. Really look forward to stay here again... More

Absolutely one of the best hotel swimming pool! Kids really love it. Room is big with wooden floor. Nice and helpful staffs at lobby and the restaurant. Lots of choice at the breakfast. Wifi was slow in my room, but then they fix it after i called. Fast enough!

A decent hotel to stay in amid the pollution and greyness of Jakarta. The rooms are nicely furnished with clean sheets and towels. Bathroom fittings could however do with a refit. Convenient location as food and amenities are within a five minute walk of the lobby at Mangga Dua Square. What I like the most about this hotel is the... More

Very nice hotel, clean, good location, shopping and friendly staff. Room is clean but housekeeping of room is slow. I was away for whole morning and came back at about 3.00pm but the room was not clean.

Stayed there 2 nights. Booked standard rooms, but got some nice surprise when check-in the rooms were upgraded to deluxe for free. The room was spacious. Swimming pool was excellent and large enough. Location was great since it was located near major shopping area. Will return there for sure.