We booked this hotel on wotif because it looked ok even though it was not exactly luxurious and we really just wanted a comfortable place to sleep. The price was affordable and the location seemed good so we booked 2 nights before flying out to Cambodia and 1 night stopover on our return trip to Australia. Upon arrival we were... more

Renovation done did not help boost the place up. Previously when it was under Costa Sands, it was a million times better. From the service til the facilities, rated negative zero. I had to change my room twice. The 1st room given, there were trashed all over the front yard then i requested to get a cleaner place. The 2nd... more

I wish I would have read these reviews before I booked. The review that spoke of bed bugs would have convinced me. In my case the bugs in the light fixtures, large gap under the door (all are ground level), a/c that shut off when you leave taking forever to recover, and unclean room were a surprise to me for... more

we checked into the VILLA and was greeted with a bare room with a dining table with 3 stools. PRice was overrated and the service is poor. It was raining heavily but there were no floor mats provided. It was a total hazardous place for anyone to be here. I slipped and fell and had a bad bruise. Narrowly missing... more

The email booking don't worked, Tried calling to get a room, was transfered around. NO one to handle enquiry. Finally after 3 weeks of following up and chasing ( by myself ). They called me to inform me about my confirmation with the room number. I have book on a double storey chalet last weekend ( btw, they called the... more

Worst service ever. So much hassel when i do booking. the manager even put down my phone when i call. and the staffs just don't know and want to give information of their organisation chart when i asked who is the general manager. the staff even say to me that don't even want to speak to me. what is this?!?!... more

It's not a resort, nor hotel. It's still the same chalet where everything is DIY. The only advantage they have was about the location. But c'mon, how can the management ever tries to defend their worst customer service! I rather go M'sia for my short breaks next time. It is a disgrace to Singapore. I rather had the old Costa... more

The whole place looks like it could use a good scrub. The bedrooms were dirty and smelly and the bathroom really needed a good clean. We ate at the restaurant the first night and although we were the only ones there, the meal took forever to come. The pool looked inviting in the heat of Singapore but I wasn't prepared... more

Arrived late evening, a bit worried when taxi did not know where hotel/resort located. Finally located without too much trouble for 3 nights prepaid. Allocated a reasonable & clean room that had obviously been recently renovated. The complex was huge and sprawling & highly suspect the cheaper rooms would be pretty gruesome if any indication of the change rooms and... more