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All 284 Singapore hotels

Mandarin Orchard Singapore

4.5 of 5
333 Orchard Road, Singapore 238867, Singapore (Orchard Road)
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64%
Ranked #95 of 284 hotels in Singapore
Most recent review
5 of 5 stars Reviewed 19 June 2013
MARK O Venice, Italy
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1,245 reviews from our community

Traveller rating
    293
    484
    256
    146
    66
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Families
260
 
Couples
272
 
Solo
92
 
Business
335
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Venice, Italy
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 19 June 2013 NEW

On arriving at Mandarin Orchard after a couple of long flights I found the staff to be exceptiomally pleasant and super efficent. It may not seem much but when one is tired it is just fantastic to have checked in and occupied the room within 5 minutes. The Buffet Breakfast was well up to standard and the room was most... More

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See 3 more reviews by MARK O for Singapore
Singapore, Singapore
Top Contributor
84 reviews 84 reviews
24 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 18 June 2013 NEW

Good: -Signed up for the old F&B membership & was given 1 night free. -Courteous front office staff. -Plenty of amenities. Bad: -Hotel's restaurants are expensive. -Confusing to take the lift up to the lobby.

Was this review helpful? Yes 1
See 50 more reviews by singlish_sg for Singapore
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 17 June 2013 NEW

After some of the hotels I have put up at Singapore, this one was a welcome change.. Its a little expensive though and mostly sold out.. Their service is a little unpredictable and thats whats surprising... Overall good but rated 3 stars for their unpredictable nature of customer service. 1) The property is really nice alongwith its proximity to Takashimaya... More

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Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW

I have visited Singapore some years ago ( spring 2010) and i have chosen for my family this lovely hotel for the whole stay. We took a big room on a 24 th floor. They have a bizarre system of towers, not so easy to find the right one from the first attempt . But- despite of our early arrival... More

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Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review
18 June 2013

Dear Andrey V, Thank you for your lovely review of Mandarin Orchard Singapore. I am thrilled you enjoyed your stay and made us of all of our facilities and restaurants including tasting our own Mandarin Chicken Rice at Chatterbox. Despite only being a few chairs in the lobby, all of our guests may sit in the café or bar areas... More

Singapore, Singapore
1 review
2 of 5 stars Reviewed 16 June 2013 NEW

I booked a one night stay on 15 June 2013 and was not satisfied with the standard of service provided by the hotel. I arrived at the front desk at around 2pm and it was very crowded. The navigation at the queue for check-in was a mess and we waited very long before being served, and not even sure if... More

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Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review
16 June 2013

Dear Jasmine C, Thank you for your review and for contacting us directly. We have sent you an email with regards to the areas you have highlighted. Thank you for assisting us to continually improve. Best regards, Danny Wong Hotel Manager Mandarin Orchard Singapore More

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4 of 5 stars Reviewed 16 June 2013 NEW

Good rooms good service,mclose to shopping and Underground? Very extensive breakfast and various restaurants to chose from. Views vary from building sites to good views iver de city and the bay. Excellent intrrnet connectivity

Review collected in partnership with Easytobook.com

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Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review
18 June 2013

Dear Kees D, Thank you for your comments. I am delighted you enjoyed you enjoyed your stay and found our new FREE Wi-Fi service to be excellent and our restaurants to offer a good variety. I will look forward to welcoming you back again soon. Best regards, Danny Wong Hotel Manager Mandarin Orchard Singapore More

Gold Coast Qld Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 14 June 2013 NEW

Difficult hotel to navigate around initially. Arrival entrance very small and rushed at ground level. Then you proceed with whatever you are carrying ( baggage is sent up satisfactorily) in a lift to floor 5 for check-in. Depending on which tower you are booked,you proceed to separate banks of lifts to up to 30 floors of accommodation. We specifically requested... More

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Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review
16 June 2013

Dear NedGoldCoast , Thank you for your review. I am sorry to hear we were unable to meet your request with your room. At all times we endeavour to accommodate special requests which are subject to availability. I have forwarded you comment to our Director of housekeeping who I know will ensure special attention is given to carpets within rooms;... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 June 2013 NEW via mobile

I stayed at the Mandarin Orchard for 3 nights..It is ideally located in the heart of Orchard Road and within walking distance of the Orchard and Somerset MRT. Simply put great connectivity. I was staying at the Orchard wing, , the rooms are good . The bathroom was a bit cramped though , guess space is an issue at the... More

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Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review
16 June 2013

Dear iridium192, Thank you taking the time to write your review. I am delighted you enjoyed your stay with us. As a direct result of feedback like yours, we introduced the opening of Chatterbox restaurant to serve breakfast to lessen the queues of people in the morning. Despite the smaller venue, Chattterbox serves exactly the same selection of items as... More

Canberra, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 12 June 2013 via mobile

Excellent location on Orchard Road. Shopping at your doorstep. Our hallway constantly had vacuum cleaners and trolleys at all times of the day. Not really an issue but a bit distracting. The gym is okay - if you can find it! We stayed on the Club Meritus floor and the gym was miles away. I didn't like having to pass... More

Was this review helpful? Yes 1
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review
13 June 2013

Dear YLH01, Thank you for your review of Mandarin Orchard Singapore. All feedback is important to us; I appreciate your time. Despite our gym facility being unmanned, a member of staff may be reached for service at any time by using the telephone provided. I have noted your remarks about the yoga mats, and will ensure these are made more... More

Brisbane
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 11 June 2013

Top location for Orchard Road Shopping, basically right in the middle. Room size for Room 2537 was generous and the view was pleasant but not spectacular. Unfortunately the smell of mouldy carpet in the level 25 foyer was a constant reminder that this old girl was ready for a face lift. It was also a bit disappointing to see a... More

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Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review
13 June 2013

Dear RustyStainless, Thank you for your feedback with regards to your most recent stay. I am sorry to hear about the carpet; I have asked our Housekeeping staff to be more vigilant when checking not only guest rooms, however public areas also to ensure these are well maintained. I am thrilled you enjoyed our Triple Three restaurant; I have since... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Star hotel(24)
  • Great location(19)
  • Main tower(18)
  • Shopping mall(14)
  • Swimming pool(8)
  • Very good(7)
  • Room service(6)
  • Ground floor(6)
  • Clean and comfortable(5)
  • Breakfast buffet(4)

Additional Information about Mandarin Orchard Singapore

Address: 333 Orchard Road, Singapore 238867, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#67 Luxury Hotels in Singapore
Price Range: ££
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Established in 1971, Mandarin Orchard Singapore is a veritable icon in the local hospitality industry, embodying rich Oriental charm. Its prominent location in the heart of the world-renowned shopping beltof Orchard Road makes it the preferred hotel of choice for many visitors. Boasting some 1,051 lavish guest rooms, each a harmonious blend of comfort and contemporary elegance, they are equipped withbroadband Internet access, comprehensive amenities and a panoramic view of the city from the higher floors.A smorgasbord of food and beverage offerings is available throughout the hotel. These include award-winning cuisines from Chatterbox, home of the Mandarin Chicken Rice; Mandarin Court Chinese Restaurant; Triple Three, an international buffet restaurant; Coffee & Crust, a café serving tempting cakes, pastries and coffee from illy; and Bar on 5, a chill-out bar five floors above Orchard Road. The hotel also offers expansive meeting and function facilities, as well as advanced audio-visual equipment and intelligent lighting systems, making it the ideal choice for meetings, incentives, conventions and exhibitions. ... more   less 
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Also Known As:
Mandarin Orchard Singapore Hotel Singapore
Mandarin Orchard Singapore Hotel
Mandarin Singapore
Meritus Mandarin Singapore
Meritus Mandarin Hotel
Singapore Mandarin
Mandarin Orchard Singapore

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Mandarin Orchard Singapore
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