Good: -Signed up for the old F&B membership & was given 1 night free. -Courteous front office staff. -Plenty of amenities. Bad: -Hotel's restaurants are expensive. -Confusing to take the lift up to the lobby.

After some of the hotels I have put up at Singapore, this one was a welcome change.. Its a little expensive though and mostly sold out.. Their service is a little unpredictable and thats whats surprising... Overall good but rated 3 stars for their unpredictable nature of customer service. 1) The property is really nice alongwith its proximity to Takashimaya... More

I have visited Singapore some years ago ( spring 2010) and i have chosen for my family this lovely hotel for the whole stay. We took a big room on a 24 th floor. They have a bizarre system of towers, not so easy to find the right one from the first attempt . But- despite of our early arrival... More

I booked a one night stay on 15 June 2013 and was not satisfied with the standard of service provided by the hotel. I arrived at the front desk at around 2pm and it was very crowded. The navigation at the queue for check-in was a mess and we waited very long before being served, and not even sure if... More

Good rooms good service,mclose to shopping and Underground? Very extensive breakfast and various restaurants to chose from. Views vary from building sites to good views iver de city and the bay. Excellent intrrnet connectivity

Difficult hotel to navigate around initially. Arrival entrance very small and rushed at ground level. Then you proceed with whatever you are carrying ( baggage is sent up satisfactorily) in a lift to floor 5 for check-in. Depending on which tower you are booked,you proceed to separate banks of lifts to up to 30 floors of accommodation. We specifically requested... More

I stayed at the Mandarin Orchard for 3 nights..It is ideally located in the heart of Orchard Road and within walking distance of the Orchard and Somerset MRT. Simply put great connectivity. I was staying at the Orchard wing, , the rooms are good . The bathroom was a bit cramped though , guess space is an issue at the... More

Excellent location on Orchard Road. Shopping at your doorstep. Our hallway constantly had vacuum cleaners and trolleys at all times of the day. Not really an issue but a bit distracting. The gym is okay - if you can find it! We stayed on the Club Meritus floor and the gym was miles away. I didn't like having to pass... More

Top location for Orchard Road Shopping, basically right in the middle. Room size for Room 2537 was generous and the view was pleasant but not spectacular. Unfortunately the smell of mouldy carpet in the level 25 foyer was a constant reminder that this old girl was ready for a face lift. It was also a bit disappointing to see a... More